Weather.com, Monthly Weather Forecast and Climate, Glendale, AZ, https://www.weather-us.com/en/arizona-usa/glendale-climate.
Chapter 6. The “BCD’s” of Contingency Planning
BrainyQuote.com, “Top 10 Vince Lombardi Quotes.” Retrieved October 27, 2018, from https://www.brainyquote.com/lists/authors/top_10_vince_lombardi_quotes.
Branch, John, “Ice and Injuries Mar Super Bowl Events,” New York Times, February 4, 2011, https://www.nytimes.com/2011/02/05/sports/football/05dallas.html.
Cleveland.com, “Uncommon Dallas Show Shouldn’t Affect NBA All-Star Weekend Events’ Hope is All Players Get There,” February 22, 2010, https://www.cleveland.com/ohio-sports-blog/index.ssf/2010/02/uncommon_snowfall_in_dallas_sh.html.
“Dallas-Fort Worth Metroplex” in Wikipedia. Retrieved October 27, 2018, from https://en.wikipedia.org/wiki/Dallas–Fort_Worth_metroplex.
McCoy, Kevin, Doug Stanglin, and Michael Winter, “NYC Marathon Canceled Amid Criticism,” USAToday.com, November 2, 2012, https://www.usatoday.com/story/news/nation/2012/11/02/new-york-city-marathon-bloomberg/1676883/.
Melnick, Meredith, “New York Marathon Canceled in the Wake of Hurricane Sandy,” Huffington Post, November 2, 2012, https://www.huffpost.com/entry/new-york-marathon-canceled-sandy_n_2067241.
Profootballhof.com, “Super Bowl Game Time Temperatures.” Retrieved October 27, 2018, from https://www.profootballhof.com/news/super-bowl-game-time-temperatures/.
Sherman, Ted, “How MetLife Scored Super Bowl 2014, Bringing the Big Game to N.J.,” NJ Advance Media for NJ.com, January 29, 2014, https://www.nj.com/super-bowl/index.ssf/2014/01/how_metlife_stadium_scored_super_bowl_2014_bringing_the_big_game_to_nj.html.
St. John, Allen, “6-Minute Shuffle: How the NFL Sets Up a Super Bowl Halftime Stage,” Popular Mechanics, March 11, 2010, https://www.popularmechanics.com/adventure/sports/a5307/4344900/.
Weatherworks.com, “2013–2014 Northeast Winter Stats,” https://www.weatherworksinc.com/winter-statistics-2013–2014.
Wunderground.com, Dallas-Fort Worth International, TX. Retrieved October 27, 2018, from https://www.wunderground.com/history/monthly/KDFW/date/2011-2-1.
Chapter 7. Hope is Not a Strategy
Diamond, Dan, ed., The Official National Hockey League Stanley Cup Centennial Book (Toronto: McClelland & Stewart, Inc.), 1992.
Halekulani.com, “The Legends and the Uses of Ti Leaves.” Retrieved October 27, 2018, from https://www.halekulani.com/blog/legends-and-uses-ti-leaves.
Murphy, Ryan, “10 Most Superstitious Athletes,” MensJournal.com. Retrieved October 27, 2018, from https://www.mensjournal.com/sports/10-most-superstitious-athletes.
Chapter 9. Communicate or Die
Harris, Gardiner, “Peanut Product Recall Grows in Salmonella Scare,” New York Times, January 28, 2009, https://www.nytimes.com/2009/01/29/us/29peanut.html.
Lake Champlain Chocolates, “How to Store Chocolates.” Retrieved October 30, 2018, from https://www.lakechamplainchocolates.com/how-to-store-chocolate.
Lewis, Lauren, “Indianapolis Motor Speedway is So Big. These 8 Things Can Fit Inside with Room to Spare,” WRTV, Indychannel.com, May 22, 2015, https://www.theindychannel.com/news/local-news/indianapolis-motor-speedway-is-so-big-these-8-things-can-fit-inside-with-room-to-spare.
Richtel, Matt, and Simon Romero, “The Blackout of 2003: Communications; When Wireless Phones Failed Because of Heavy Use, Callers Turned to Landlines,” New York Times, August 15, 2003, https://www.nytimes.com/2003/08/15/business/blackout-2003-communications-when-wireless-phones-failed-because-heavy-use.html.
Wunderground.com, Tampa, FL. Retrieved October 30, 2018, from https://www.wunderground.com/history/daily/us/fl/tampa/KTPA/date/2009-1-27.
Chapter 10. Command and Collaborate
“Battle of Guam (1944),” in Wikipedia. Retrieved October 30, 2018, from https://en.wikipedia.org/wiki/Battle_of_Guam_(1944).
Kristof, Nicholas D., “Shoichi Yokoi, 82, is Dead; Japan Soldier Hid 27 Years,” New York Times, September 26, 1997, https://www.nytimes.com/1997/09/26/world/shoichi-yokoi-82-is-dead-japan-soldier-hid-27-years.html.
Worthington, Daryl, “The Japanese Soldier Who Spent 27 Years Waiting for Orders,” NewHistorian.com, January 24, 2017, https://www.newhistorian.com/japanese-soldier-spent-27-years-waiting-orders/7912/.
Chapter 12. Managing the Inverted Pyramid
Catlin, Kevin, “A Surgeon and Janitor Teach Us Leadership and Team-building,” Linkedin.com, September 11, 2014, https://www.linkedin.com/pulse/20140911174208-16498332-line-of-site-leadership-and-team-building.
Kruse, Kevin, “What is Leadership?” Forbes.com, April 9, 2013, https://www.forbes.com/sites/kevinkruse/2013/04/09/what-is-leadership/#7395370b5b90.
Chapter 13. Building an Empowerment Culture
Anaejionu, Regina, “Why the Empowerment of Employees is Becoming Important in Organizations,” Chron.com. Retrieved October 31, 2018, from https://smallbusiness.chron.com/empowerment-employees-becoming-important-organizations-11542.html.
Hamlin, Kristin, “The Pros and Cons of Empowerment in an Organization,” Chron.com. Retrieved October 31, 2018, from https://smallbusiness.chron.com/pro-cons-empowerment-organization-13397.html.
Society for Human Resource Management, “Employee Job Satisfaction and Engagement: The Doors of Opportunity are Open,” 2017. Retrieved October 31, 2018, from https://www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Documents/2017-Employee-Job-Satisfaction-and-Engagement-Executive-Summary.pdf.
Chapter 14. Leading a Community of Problem Solvers
Yahoo.com, “Godzilla Joins Jaws, Alien, and the Blob in the Shy Monster Hall of Fame,” May 19, 2014, https://www.yahoo.com/entertainment/godzilla-joins-jaws-alien-and-the-blob-in-the-shy-86214024547.html.
Chapter 15. Everything Affects Everything Else
Kahn, Chris, “ ‘Drunkenstein’ Planned Black Sunday at Super Bowl,” Associated Press, February 8, 2008.
“Robert K. Merton,” in Wikipedia. Retrieved on October 31, 2018, from https://en.wikipedia.org/wiki/Robert_K._Merton.
St. John, Allen, The Billion Dollar Game: Behind the Scenes of the Greatest Day in American Sport, Super Bowl Sunday, (New York: Doubleday, 2000).
Williams, Carol J., “9th Circuit Overturns Conviction of Man Who Made Super Bowl Threats,” Los Angeles Times, August 24, 2010, http://articles.latimes.com/2010/aug/24/local/la-me-superbowl-plotter-20100824.
Chapter 16. Real-Time Management
Breech, John, “Retired Peyton Manning Finally Explains the True Meaning of his Omaha Call,” CBSsports.com, April 12, 2017, https://www.cbssports.com/nfl/news/retired-peyton-manning-finally-explains-the-true-meaning-of-his-omaha-call/.
Kissel, B. J., “Breaking Down the Art of the QB Audible,” Bleacherreport.com, July 26, 2013, https://bleacherreport.com/articles/1716979-breaking-down-the-art-of-the-qb-audible.
McIntyre, Jamie, “Watchdog: Pentagon May Have Wasted $30 Million on Buying the Wrong Pattern of Afghan Army Uniforms,” Washingtonexaminer.com, June 21, 2017, https://www.washingtonexaminer.com/watchdog-pentagon-may-have-wasted-30-million-on-buying-the-wrong-pattern-of-afghan-army-uniforms/article/2626606.
Selig, Meg, “How Do Work Breaks Help Your Brain? 5 Surprising Answers,” PsychologyToday.com, April 18, 2017, https://www.psychologytoday.com/us/blog/changepower/201704/how-do-work-breaks-help-your-brain-5-surprising-answers.
Chapter 17. Two-Minute Drill
Funk, Liz, “The Hidden Power in Trusting Your Gut Instincts,” FastCompany.com, April 7, 2016, https://www.fastcompany.com/3058609/the-hidden-power-in-trusting-your-gut-instincts.
Massarella, Linda, “Accountants Fired from Oscars After Best Picture Fiasco,” Pagesix.com, March 1, 2017, https://pagesix.com/2017/03/01/accountants-fired-from-oscars-after-best-picture-fiasco/.
Nicas, Jack, and Kris Maher, “Indiana Right-to-Work Bill Advances,” Wall Street Journal, January 26, 2012, https://www.wsj.com/articles/SB10001424052970203718504577183224089135672.
; Rock, David, “Easily Distracted: Why It’s Hard to Focus, and What to Do About It,” PsychologyToday.com, October 4, 2009, https://www.psychologytoday.com/us/blog/your-brain-work/200910/easily-distracted-why-its-hard-focus-and-what-do-about-it.
St. John, Allen, The Billion Dollar Game: Behind the Scenes of the Greatest Day in American Sport, Super Bowl Sunday, (New York: Doubleday, 2000).
St. John, Allen, “The NFL’s Super Bowl Czar Shares Four Crunch Time Management Tips – and His Best Big Game Story,” Forbes.com, February 2, 2014, https://www.forbes.com/sites/allenstjohn/2014/02/02/the-nfls-super-bowl-czar-shares-his-management-tips-and-his-best-big-game-story/#709996e71359.
Weinger, Mackenzie, “Daniels Signs Right-to-Work Law,” Politico.com, February 1, 2012, https://www.politico.com/story/2012/02/indiana-right-to-work-by-super-bowl-072304.
Yee, Lawrence, Stuart Oldham, and Jacob Bryant, “New Photos Show PWC Accountant Tweeting, Mixing Envelopes Backstage at Oscars, Variety.com, March 1, 2017, https://variety.com/2017/film/news/oscar-best-picture-gaffe-brian-cullinan-envelope-1201999283/.
Chapter 18. Confronting the “Oops-Damn” Moment
Barker, Anne, “Hawaii: Here’s What Would Happen if There Was a Real Nuclear Attack,” ABC.net.au, January 15, 2018, https://www.abc.net.au/news/2018-01-15/hawaii-what-would-happen-if-there-was-a-real-nuke/9330162.
CNN Staff, “Timeline of the Hawaii False Missile Alert Shows How Drill Went Wrong,” CNN.com, January 30, 2018, https://www.cnn.com/2018/01/30/us/hawaii-false-missile-alert-timeline/index.html.
Cohen, Zachary, “Missile Threat Alert for Hawaii a False Alarm; Officials Blame Employee Who Pushed ‘Wrong Button’,” CNN.com, January 14, 2018, https://www.cnn.com/2018/01/13/politics/hawaii-missile-threat-false-alarm/index.html.
Hawaii Emergency Management Agency Memo, “False Ballistic Missile Alert Investigation for January 13, 2018,” dated January 29, 2018 from Retired Brigadier General Bruce E. Oliviera to Major General Arthur J. Logan, https://dod.hawaii.gov/wp-content/uploads/2018/01/report2018-01-29-181149.pdf.
Panda, Ankit, “False Alarms of the Apocalypse,” TheAtlantic,com, January 13, 2018, https://www.theatlantic.com/international/archive/2018/01/what-the-hell-happened-in-hawaii/550514/.
Park, Madison, “Here’s What Went Wrong with the Hawaii False Alarm,” CNN.com, January 31, 2018, https://www.cnn.com/2018/01/31/us/hawaii-false-alarm-investigation-findings/index.html.
Quealy, Kevin, “How Much Would You Put Up with to Avoid United Airlines,” New York Times, April 17, 2017, https://www.nytimes.com/2017/04/17/upshot/how-much-would-people-put-up-with-to-avoid-united-airlines.html.
Shen, Lucinda, “United Airlines Stock Drops $1.4 Billion After Passenger Removal Controversy,” Fortune.com, April 11, 2017, http://fortune.com/2017/04/11/united-airlines-stock-drop/.
Shen, Lucinda, “United Airlines’ Stock Has Recovered After a Doctor Was Dragged Off a Plane,” Fortune.com, April 12, 2017, http://fortune.com/2017/04/12/united-airlines-stock/.
U.S. Geological Survey, “Earthquake Hazards Program.” Retrieved November 2, 2018, from https://earthquake.usgs.gov/.
Chapter 19. The Crisis Within, The Crisis Without
Ankrom, Sheryl, “Anxiety Attacks vs. Panic Attacks,” VeryWellMind.com, September 25, 2018, https://www.verywellmind.com/anxiety-attacks-versus-panic-attacks-2584396.
Bergland, Christopher, “Don’t Panic! Stress is Contagious.” PsychologyToday.com, June 29, 2016, https://www.psychologytoday.com/us/blog/the-athletes-way/201606/dont-panic-stress-is-contagious.
Cuncic, Arlin, “What Happens to Your Body During a Panic Attack?” VeryWellMind.com. Retrieved November 1, 2018, from https://www.verywellmind.com/what-happens-to-your-body-during-a-panic-attack-3024889.
Felman, Adam, “What Are Anxiety Disorders?” MedicalNewsToday.com. Retrieved October 26, 2018, from https://www.medicalnewstoday.com/articles/323454.php.
“Freezing Behavior,” in Wikipedia. Retrieved October 30, 2018, from https://en.wikipedia.org/wiki/Freezing_behavior.
Li, Paul, and Jeannine Stamatakis, “What Happens in the Brain When We Experience a Panic Attack, ScientificAmerican.com, July 1, 2011, https://www.scientificamerican.com/article/what-happens-in-the-brain-when-we-experience/.
Remes, Olivia, “Surprising Ways to Beat Anxiety and Become Mentally Strong—According to Science,” TheConversation.com, June 19, 2015, http://theconversation.com/surprising-ways-to-beat-anxiety-and-become-mentally-strong-according-to-science-77978.
Schaeffer, Charles, “How to Manage Panic Attacks,” Psychology Today.com, August 4, 2016, https://www.psychologytoday.com/us/blog/women-s-mental-health-matters/201608/how-manage-panic-attacks.
Scott, Nate, “Refuge of Last Resort: Five Days Inside the Superdome for Hurricane Katrina,” USAToday.com, August 24, 2015, https://ftw.usatoday.com/2015/08/refuge-of-last-resort-five-days-inside-the-superdome-for-hurricane-katrina.
Sissons, Claire, “What Happens When You Get an Adrenaline Rush?” MedicalNewsToday.com. Retrieved July 17, 2018, from https://www.medicalnewstoday.com/articles/322490.php
Smith, Melinda, Lawrence Robinson, and Jeanne Segal, “Panic Attacks and Panic Disorder,” HelpGuide.org, September 2018, https://www.helpguide.org/articles/anxiety/panic-attacks-and-panic-disorders.htm.
Welsh, Tim, “It Feels Instantaneous, But How Long Does It Really Take to Think a Thought?” TheConversation.com, June 26, 2015, https://theconversation.com/it-feels-instantaneous-but-how-long-does-it-really-take-to-think-a-thought-42392.
Chapter 20. Right Has Left the Building
Associated Press, “Tostitos Commercial Dropped from Super Bowl After Bungee-Jumping Death,” January 24, 1997, https://www.apnews.com/f7c31c881da45e2b24cb44ce6adfb538.
DePass, Dee, Judd Zulgad, and Dennis J. McGrath, “Metrodome Roof Rips, Collapses,” StarTribune.com, December 13, 2010, http://www.startribune.com/metrodome-roof-rips-collapses/111748539/.
The Nielsen Company, “Super Bowl XLIV Most Watched Super Bowl of All Time,” Nielsen.com, February 8, 2010, https://www.nielsen.com/us/en/insights/news/2010/super-bowl-xliv-most-watched-super-bowl-of-all-time.html.
Spera, Keith, “Stage Collapse Outside Super Bowl Stadium Injures Four,” NOLA.com, February 3, 2010, https://www.nola.com/superbowl/index.ssf/2010/02/stage_collapse_outside_super_b.html.
Springer, Steve, “Halftime Performer is Killed in Bungee Jump in Superdome,” LATimes.com, January 25, 1997, http://articles.latimes.com/1997-01-25/sports/sp-21917_1_bungee-jump-in-superdome.
Washington State Department of Enterprise Services, “Root Cause Analysis,” Retrieved November 5, 2018 from https://des.wa.gov/services/risk-management/about-risk-management/enterprise-risk-management/root-cause-analysis.
“Super Bowl XXXI” in Wikipedia. Retrieved November 5, 2018, from https://en.wikipedia.org/wiki/Super_Bowl_XXXI.
“Super Bowl XL” in Wikipedia. Retrieved November 5, 2018, from https://en.wikipedia.org/wiki/Super_Bowl_XL.
Chapter 21. Managing Recovery
Burke, Timothy, “Watch CBS Herp and Derp Its Way Through the Super Bowl Power Outage,” Deadspin.com, February 4, 2013, https://deadspin.com/5981464/watch-cbs-herp-and-derp-its-way-through-the-super-bowl-power-outage.
Guthrie, Marisa, “Super Bowl 2013: CBS Sports’ Sean McManus on the Blackout and the F-Bomb,” HollywoodReporter.com, February 6, 2013, https://www.hollywoodreporter.com/news/super-bowl-blackout-f-bomb-418419.
Ives, Nat, and Rupal Parekh, “Marketers Jump on Super Bowl Blackout with Real-time Twitter Campaigns,” AdAge.com, February 3, 2013, https://adage.com/article/special-report-super-bowl/marketers-jump-super-bowl-blackout-twitter/239575/.
InternetLiveStats.com, http://www.internetlivestats.com/twitter-statistics/.
James, Matt, “React vs Respond: What’s the Difference?” PsychologyToday.com, September 1, 2016, https://www.psychologytoday.com/us/blog/focus-forgiveness/201609/react-vs-respond.
Katz, Michael, “The Five Biggest Super Bowl Moments on Twitter,” USAToday.com, F
ebruary 4, 2013, https://www.usatoday.com/story/gameon/2013/02/04/super-bowl-2013-on-twitter-ravens-49ers/1890079/.
NOLA.com, “Super Bowl 2013 Blackout Caused by Faulty Relay Equipment, Entergy Says,” February 23, 2018, https://www.nola.com/superbowl/index.ssf/2013/02/super_bowl_blackout_caused_by.html.
Scriber, Brad, “What Caused the Super Bowl Blackout at the Superdome?” NationalGeographic.com, February 5, 2013, https://news.nationalgeographic.com/news/energy/2013/02/130204-what-caused-the-super-bowl-blackout/.
Smith, Michael David, “John Harbaugh: “I Way Overreacted” to Power Outage,” ProFootball Talk.NBCSports.com, February 4, 2013, https://profootballtalk.nbcsports.com/2013/02/04/john-harbaugh-i-way-overreacted-to-power-outage/.
Stampler, Laura, “These 13 Brands Totally Dominated the Super Bowl Blackout on Twitter,” BusinessInsider.com, February 4, 2013, https://www.businessinsider.com/these-13-brands-totally-dominated-the-super-bowl-blackout-on-twitter-2013-2.
Chapter 22. Managing The Message
Argento, Mike, “Nickel Mines: ‘What Could Be Done?’ ” York Daily Record, October 1, 2006, https://www.ydr.com/story/archives/2016/10/01/nickel-mines-what-could-done/91384216/.
Edelman, “2018 Edelman Trust Barometer, Global Report.” Retrieved October 26, 2018, from https://cms.edelman.com/sites/default/files/2018-01/2018%20Edelman%20Trust%20Barometer%20Global%20Report.pdf.
Fox, Maggie, “Fake News: Lies Spread Faster on Social Media Than Truth Does,” NBCNews.com, March 8, 2018, https://www.nbcnews.com/health/health-news/fake-news-lies-spread-faster-social-media-truth-does-n854896.
What to Do When Things Go Wrong Page 28
