by Isaac, Mike
Holiday Inn, 265, 266
Hollywood, 9, 24
Holt, Rachel, 237, 309, 331
Holzwarth, Gabi, 179–80, 193, 194, 230, 249–53
“the Homeshow,” 95
Hornsey, Liane, 226, 256
Hourdajian, Nairi, 126–28, 130–131
Houston, Texas, 66
Huffington, Arianna, 127, 238, 256, 287, 289, 301–5, 307, 325
continued support for Kalanick, 270–74
joins board of directors, 226–30
joins Kalanick after his mother’s death, 264–65
release of Holder Report and, 276–80
Huffington, Michael, 228–29
Huffington Post, 229
Hummer Winblad Venture Partners, 65, 70
Hyderabad, India, 149
Ibiza, Spain, 193
ICE, 206
Illinois, 113
IMEI, 154–55, 157
Immelt, Jeff, 313–14, 319, 320–22, 323, 324
InAuth, Inc., 155, 156–57
India, 148–50, 166–67, 187, 203, 257, 259
rape scandal in, 166, 261, 262, 285, 337
taxis and, 148–49
Indonesia, 259–60
The Information, 253
Instacart, 9
Instagram, 9, 74, 96–97, 200, 235
Intel, 35, 193n
InterActiveCorp, 307, 320, 333
Internet Explorer, 69
iOS software, 154–55, 157, 159, 162
iPhone, 36–39, 44, 58, 59, 154–55, 157, 160, 163, 176, 218
iPod, 35
Iran, 320
iRide, 113
Isaac, Mike, 127n, 241, 279–80, 280n, 295, 296, 305–6, 339–40
iTunes, 35, 37
Ive, Jonathan, 38
Jacobin, 205, 207
the JamPad, 47–48, 49
Janklow, Mort, 230
Jay-Z, 7–8, 54, 194
Jeopardy!, 275n
JFK airport, Muslim ban protests and, 206–8
Jobs, Steve, 9, 35, 36–38, 39, 41, 54, 96, 154, 162
Johnson Space Center, 66
Jones, Jeff, 189–91, 192, 235–39, 247–49, 254
J. P. Morgan, 33, 132
Jupiter Research, 28
Kagle, Bob, 311–12
Kalanick, Bonnie, 16–19, 22, 230, 263–64, 266, 273, 299
Kalanick, Cory, 17, 264
Kalanick, Donald, 16–19, 22, 230, 263–64, 266
Kalanick, Travis, xi–xv, xvii–xx, 3, 9, 45, 64, 119–31, 132–39, 140–52, 245, 273–74
after showdown, 307–10
agrees to appear on stage as Khosrowshahi is introduced, 328–29
announces UberX, 87
anti-fraud initiative and, 153
apology memo to employees, 240
Apple and, 157–58, 159–64, 165
avoids corporate bureaucracy, 124–25
Kalanick, Travis (continued)
billionaire lifestyle and, 192–93, 192n
black ops and, 258
at board meeting to choose Kalanick’s replacement, 321–25
Bonderman and, 278
buys house in San Francisco, 31–32
as CEO of UberCab, 57–58, 60–63
champion’s mindset and, 81–91
charm offensive by, 119–31, 150
company-wide retreats and, 3–4, 7–8
compares building a startup to parenting a child, 74
competitiveness of, 87–89, 119–20, 122, 133–34, 150
confronted by Cohler and Fenton, 297–301, 302–3
control over investors, 286–88
defanging of, 311
#deleteUber campaign and, 210–11
distrust of investors, 97
diversity study and, 226n
driver video and, 237–39, 254, 308–9, 309n
empire building and, 140–52
employees and, 83–84, 194–95, 237–40, 247–48, 265–66, 308–11
fights for control during “Grand Bargain,” 326–27
finally severed from leadership of Uber, 326
fortieth birthday bash, 196
founder’s challenge and, 53–54
Fowler post and, 223–26
as “funding shepherd,” 45–47, 50
fundraising and, 90–91, 92–101
Google and, 176–85
Google Ventures and, 98–101, 105–7
Graves and, 54–56
growth as mantra of, 111–18
Gurley and, 122–26, 282, 289–91, 292–93
hacker-like mentality of, 4
Holzwarth and, 179–80, 193, 230, 249–53
HR and, 216–17
Huffington and, 227–31
hunting for investors in Uber’s Series A, 78–79
image problem of, 235–40
investors’ plan to force out, 289–91, 292–306
the JamPad, 47–48, 49, 57
leadership of, 81–91
“leave of absence” and, 274–75, 281, 283–84, 292–93, 292n, 299
Lyft and, 86–87, 186–89, 211, 257–58
meeting at Waverly Inn, 126–28
meets Levandowski, 183
Michael and, 93–99, 122, 126
in Pape’ete, French Polynesia, 307–8
persecution complex of, 150
plays hardball with city legislators, 116–18
power as chief executive, 97–98
presentation at Axis Theater, 10–15
the press and, 237–40, 239n, 248–49, 254–55, 256, 261–62, 289, 295, 300, 304–7, 339–40. See also specific publications
Red Swoosh and, 28–31, 33, 74, 81, 106, 192n
reputation of, 119–21, 208, 221, 223–24, 235–40, 254, 256, 263, 285
resignation of, 304–5
Scour.net and, 21–25, 26, 28, 81, 106, 189, 192, 286
search for replacement for, 311–16, 319–25
self-driving cars and, 176–85
showmanship of, 90, 95–96
South Korea incident and, 194, 250–51, 256, 262
starting over, 337–41
statement upon resignation, 305
sued by Benchmark, 315–16, 323, 325, 326
Swooshing blog, 46
syndicate’s letter to, 297–99
taxis and, 112–14, 140–41
testifies in Waymo V. Uber, 338–41
tries to rally shareholders, 301–2
Trump’s business advisory council and, 203, 204, 210–12, 221, 224, 254
Trump’s election and, 201–3
on Uber’s board, 79–80
at UCLA, 20–22
vision for Uber, 85
voting power of, 287
writes letter of apology to his employees, 265–66
Zimride and, 85–86
Kalanick, Travis Cordell, making of a founder, 16–25
Kamel, Fawzi, 237, 240, 308–10, 309n
Kapor, Mitch, 284–85
Keitel, Harvey, 45
Kerry, John, 229
Khomeini, Ayatollah, 320
Khosrowshahi, Dara, 319–29, 331–34
Kim, Young Mi, 311n
King, Gayle, 194
Klein, Freada Kapor, 284–85
Kleiner Perkins Caufield & Byers, 35, 38, 39, 40, 98, 184, 201
Klout, 93, 94
Knowles, Beyoncé, 7–8, 194
Kohlberg Kravis Roberts, 211
Kondaiah, M, 149
Kopelman, Josh, 293
Krafcik, John, 233
Krane, David, 98–101, 99n, 105–6, 283
Kuaidi Dache, 142
>
Kygo, 7
Lacy, Sarah, 119, 121, 128, 129–30, 150
Lake, Katrina, 285, 335
Larry King Live, 229
Lasky, Mitch, 294
Las Vegas, Nevada, 3, 4, 5–7, 8, 93, 113
Leathern, Rob, 28
Lehman Brothers, 132
Le Méridien hotel, 236
Levandowski, Anthony, 107–10, 180–85, 232–34, 233, 254–56, 260, 278, 333
Lin, Alfred, 92n
LinkedIn, 74, 77, 117
Liu, Jean, 202, 258
Livefyre, 46
London, England, 84, 144
Los Angeles, California, 16–25, 84, 128, 144
Lowercase Capital, 288, 289, 293, 297–98
Lucini, Benedetta, 113–14
Lyft, 86n, 115, 132, 134, 137, 166, 177, 201, 211, 224, 248, 257–58
Kalanick’s attitude toward, 86–89, 119–20
Kalanick’s desire to merge with, 186–89
MacDonald, Andrew, 309
Maceo crime family, 66
Macintosh, 35, 37
Macromedia, 26
Maher, Bill, 229
Malaysia, 195
Mao Zedong, 201
Maris, Bill, 106
Martello, Wan-Ling, 276–77, 287
Match.com, 171–72
McCarran International Airport, 5
McCloskey, Melody, 49
McCue, Mike, 92n
McKinsey, 132
Melbourne, Australia, 85
Menlo Ventures, 192, 288, 289, 297–98, 301–2
Merrill Lynch, 92, 332
Messina, Chris, 223
Metcalfe, Ben, 117
#MeToo movement, 241–42
Metropolitan Taxicab Commission, 117
Mexico, 172–74
Meza de la Cruz, Esteban, 173
Miami, Florida, 120
company-wide retreats in, 3, 4
Michael, Emil, 92n, 122, 143, 156–58, 162, 202, 226–27, 260, 262, 331, 337
celebrity recruitment and, 193–94, 227
firing of, 272–73
Michael, Emil (continued)
gaffe at Waverly event, 127–29
Google and, 105–6
Gurley and, 125–26
Holzwarth and, 249–53
as Kalanick’s secret fundraising weapon, 92–99
Lyft and, 186
Michels, Oren, 193n
Microsoft, 39, 69, 77, 115
Milan, Italy, 85, 113–14
Miller, Stephen, 207
MIT, 153
Modolo, Osvaldo Luis, Filho, 174
Mohrer, Josh, 84, 117–18, 130, 133–34, 156, 269
Morgan Stanley, 69
Motion Picture Association of America, 24, 28, 29
Mountain View, California, 105, 183
Mueller, Robert S., 168
Murdoch, Rupert, 295
Musk, Elon, 42, 54, 199
Napster, 21, 24
Nasdaq, 76
National Review, 229
NBC, 131
Nest, 98
Netscape, 35, 69, 69n
Nevada, 110, 113
Nevada Department of Motor Vehicles, 182
New Delhi, India, 149–50, 150
News Corp, 295
New York, 113, 115
New York, New York, 84, 113, 126–28, 130, 144–45
popularity of Uber in, 83, 143
success in, 147
Uber offices in, 117–18, 134, 195
New Yorker magazine, 229, 241
New York magazine, 200
New York Police Department (NYPD), 145
New York Taxi Workers Alliance, 206, 208
New York Times, xvii, xix, 24, 55, 131, 199, 202, 332n, 339–40. See also Isaac, Mike
on aggressive culture at Uber, 241
on Greyball, 247
infiltrates all-hands meeting, 279–80, 280n
on Kalanick’s comments on India rape incident, 261
ouster of Kalanick and, 289, 295, 300, 304–6, 307
on self-driving software, 255
Nopa, 78
“North American Championship Series” (NACS), 138–39
Northridge, California, 16–25
Northrup Grumman, 332
Norton, Edward, 128, 193
Novick, Steve, xii, xiii, xvi
Obama, Barack, xii, 35, 200, 224
administration of, 93, 115
Occupy Wall Street, 132
Ola, 148–49, 187, 257, 261
Omidyar, Pierre, 312
OpenTable, 65
Oregon, 113
the Oregonian, 243
Osborne, Ian, 127, 127–28
O’Sullivan, Dan, 204–5, 206, 207–10
Otto, 181–85, 233–35
Ottomotto, 181
Ovitz, Michael, 23–25, 26, 97, 189, 286
Page, Larry, 9, 34, 54, 96, 121, 140, 158, 178, 202
Google IPO and, 76–77
Kalanick and, 100–101, 105–10
Levandowski and, 180–82, 185, 232–35
Waymo v. Uber and, 233–36, 255–56, 338–39
Palms Hotel, 7, 93
Palo Alto, California, 35, 36, 38, 40, 72,
105
Pape’ete, French Polynesia, 307–8
Paris, France, 84
Parker, Sean, 21, 121
Partovi, Ali, 92n
Partovi, Hadi, 92n
Paul, Sunil, 85–86
Paul, Weiss, 289, 294
Paulson, Henry, 33
PayPal, 170–71
Pennsylvania, 113
Perazzo, Steve, 338
Pets.com, 26
Pham, Thuan, 142–47, 153, 165, 201, 309
Philadelphia, Pennsylvania, 83, 114, 244, 245–46, 247
Philadelphia Parking Authority, 244, 245–46
Pishevar, Shervin, 179, 192–93, 315–16, 337
Pittsburgh, Pennsylvania, 151, 184
Pixar, 35
Planet Hollywood, 10
Plouffe, David, xii–xiii, xvi, 115, 225
Poetzscher, Cam, 301
Politico, 128
Portland, Oregon, xi–xvii, xviii, 115, 243–44, 247
Portland Bureau of Transportation, xi
Posados, Miguel, 338
“Preacher,” 336
Priceline, 27
Prodigy, 67
“Project Chauffeur,” 180–81
Pronto.ai, 333
Puff Daddy, 89
Pulp Fiction, 45
Qualcomm, 317
Quattrone, Frank, 67, 69–70
Quentin, 153–54, 155, 156, 157, 161, 245, 246
Quill, Mike, 204
Quince, 328
Quinn, Emanuel, Urquhart & Sullivan, 234
Rancho Palos Verdes, California, 176
Rand, Ayn, 84, 120
Recode, 248–49, 262
Recording Industry Association of America (RIAA), 24, 26, 28, 29
Reddit, 42, 200
Red Swoosh, 28–30, 31, 33, 47, 74, 81, 106, 192n
Richter, David, 301
The Rideshare Guy, 248
Rigetti, Chad, 215
Rio de Janeiro, Brazil, 134, 174
Ritz-Carlton Hotel, 292, 295, 296–300, 302, 304
Robb, Walter, 292
Romania, 170, 172
Ron, Lior, 181–82, 234
Rubenstein, Steven, 239n, 289, 289n, 295
Rumayyan, Yasir al-, 270–71, 272
Sacca, Chris, 57, 74, 78, 288, 293
Sacks, David, 300
Safe Rides Fee, 13
5–36
Salesforce, 201
San Bernardino, California, 162, 206
Sandberg, Sheryl, 201, 239n
Sanders, Jeff, 324
San Francisco, California, xiii–xiv, 5–6, 27–28, 31–32, 40–41, 67, 85, 100, 107, 130, 160, 183. See also Silicon Valley
as epicenter of venture deals, 75
popularity of Uber in, 78, 83
regulators in, 86–87
ride-hailing companies based in, 78
rollout of UberCab in, 59–60, 63
success in, 147
transportation in, 41, 44, 48–49, 59–60, 63, 108–9
Uber offices in, xiii, xiv, xix, 83–84, 90, 95, 131, 144, 146, 149, 151–52, 159, 224, 244, 250
US Attorney’s Office in, 255–56
San Francisco Municipal Transportation Agency, 63
San Mateo, California, 29
Santa Monica, California, 151
São Paolo, Brazil, 174, 195
Sapient, 28
Saudi Arabia, 187, 202, 258, 270–71, 287
Saudi Public Investment Fund, 270, 317
Schifter, Doug, 113
Schildkrout, Aaron, 137–38, 237, 331
Schiller, Phil, 161–62, 163
Schmidt, Eric, 225
Scour.net, 21–25, 28, 31, 81, 106, 189, 192, 286
Seattle, 83, 84
Seoul, South Korea, 250–51
Sequoia Capital, 40, 79, 92n, 98
Shah, Sagar, 117
Sheen, Charlie, 120
Shenzhen, China, 141
Shore Club, 120
Sidecar, 85, 86, 87
Silicon Valley, xi, xviii–xix, 4–9, 22, 27, 29, 71, 132
“asshole culture” in, 119
China and, 140
company-wide dinner service in, 112–14, 117
customer privacy vs. data collection in, 188
entrepreneurs in, 285–86
female chief executives in, 285
“founder” culture in, 74–77
funding ecosystem in, 96
growth as mantra of, 111
IPOs in, 97
security in, 171
Singhal, Amit, 235–36, 254
Slack, 241
Slice Intelligence, 166
SLS, 120
Smith, Ben, 128–31
Snap, 290
Snapchat, 6, 9, 235
Softbank, 316–18, 326–27, 335
Son, Masayoshi (“Masa”), 316–18, 326
South America, 259
South by Southwest (SXSW), 78, 125–26
Southeast Asia, 148, 150, 150n, 187, 194–95, 258, 260, 333
South Korea, 194, 246, 250–51, 254, 256, 260, 262
South of Market (SoMa), 26, 28
Southwestern Bell, 92
SpaceX, 199
Spiegel, Evan, 9, 77, 140
Sprint, 317
Spruce, 78
Stanford University, 289
“Startup Mixology,” 46
Startups.com, 27
