And these lawyers won’t necessarily be human. Movies and TV series give the impression that lawyers spend their days in court shouting ‘Objection!’ and making impassioned speeches. Yet most run-of-the-mill lawyers devote their time to perusing endless files, looking for precedents, loopholes and tiny pieces of potentially relevant evidence. Some are busy trying to figure out what happened on the night John Doe was murdered, or formulating a gargantuan business contract that will protect their client against every conceivable eventuality. What will be the fate of all these lawyers once sophisticated search algorithms can locate more precedents in a day than a human can in a lifetime, and once brain scans can reveal lies and deceptions at the press of a button? Even highly experienced lawyers and detectives cannot easily spot duplicity merely by observing people’s facial expressions and tone of voice. However, lying involves different brain areas from those used in telling the truth. We’re not there yet, but it is conceivable that in the not too distant future fMRI scanners could function as almost infallible truth machines. Where will that leave millions of lawyers, judges, cops and detectives? They might consider returning to school to learn a new profession.6
When they enter the classroom, however, they may well discover that the algorithms have got there first. Companies such as Mindojo are developing interactive algorithms that will not only teach me maths, physics and history, but will also simultaneously study me and get to know exactly who I am. Digital teachers will closely monitor every answer I give, and how long it took me to give it. Over time, they will discern my unique weaknesses as well as my strengths and will identify what gets me excited, and what makes my eyelids droop. They could teach me thermodynamics or geometry in a way that suits my personality type, even if that particular method doesn’t suit 99 per cent of the other pupils. And these digital teachers will never lose their patience, never shout at me, and never go on strike. It remains unclear, however, why on earth I would need to know thermodynamics or geometry in a world containing such intelligent computer programs.7
Even doctors are fair game for the algorithms. The first and foremost task of most doctors is to diagnose diseases correctly, and then suggest the best available treatment. If I arrive at the clinic complaining of fever and diarrhoea, I might be suffering from food poisoning. Then again, the same symptoms might result from a stomach virus, cholera, dysentery, malaria, cancer or some unknown new disease. My physician has only a few minutes to make a correct diagnosis, because that is all the time my health insurance pays for. This allows for no more than a few questions and perhaps a quick medical examination. The doctor then cross-references this meagre information with my medical history, and with the vast world of human maladies. Alas, not even the most diligent doctor can remember all my previous ailments and check-ups. Similarly, no doctor can be familiar with every illness and drug, or read every new article published in every medical journal. To top it all, the doctor is sometimes tired or hungry or perhaps even sick, which affects her judgement. No wonder that doctors sometimes err in their diagnoses or recommend a less-than-optimal treatment.
Now consider IBM’s famous Watson – an artificial intelligence system that won the Jeopardy! television game show in 2011, beating human former champions. Watson is currently groomed to do more serious work, particularly in diagnosing diseases. An AI such as Watson has enormous potential advantages over human doctors. Firstly, an AI can hold in its databanks information about every known illness and medicine in history. It can then update these databanks daily, not only with the findings of new researches, but also with medical statistics gathered from every linked-in clinic and hospital in the world.
44. IBM’s Watson defeating its two humans opponents in Jeopardy! in 2011.
44.© Sony Pictures Television.
Secondly, Watson will be intimately familiar not only with my entire genome and my day-to-day medical history, but also with the genomes and medical histories of my parents, siblings, cousins, neighbours and friends. Watson will know instantly whether I visited a tropical country recently, whether I have recurring stomach infections, whether there have been cases of intestinal cancer in my family or whether people all over town are complaining this morning about diarrhoea.
Thirdly, Watson will never be tired, hungry or sick, and will have all the time in the world for me. I could sit comfortably on my sofa at home and answer hundreds of questions, telling Watson exactly how I feel. This is good news for most patients (except perhaps hypochondriacs). But if you enter medical school today in the expectation of still being a family doctor in twenty years, maybe you should think again. With such a Watson around, there is not much need for Sherlocks.
This threat hovers over the heads not only of general practitioners, but also of experts. Indeed, it might prove easier to replace doctors specialising in relatively narrow fields such as cancer diagnosis. In a recent experiment a computer algorithm correctly diagnosed 90 per cent of lung cancer cases presented to it, while human doctors had a success rate of only 50 per cent.8 In fact, the future is already here. CT scans and mammography exams are routinely checked by specialised algorithms, which provide doctors with a second opinion, and sometimes detect tumours that the doctors missed.9
A host of tough technical problems still prevent Watson and its ilk from replacing most doctors tomorrow morning. Yet these technical problems – however difficult – need only be solved once. The training of a human doctor is a complicated and expensive process that lasts years. When the process is complete, after a decade or so of studies and internships, all you get is one doctor. If you want two doctors, you have to repeat the entire process from scratch. In contrast, if and when you solve the technical problems hampering Watson, you will get not one, but an infinite number of doctors, available 24/7 in every corner of the world. So even if it costs $100 billion to make it work, in the long run it would be much cheaper than training human doctors.
Of course not all human doctors will disappear. Tasks that require a greater level of creativity than run-of-the-mill diagnosis will remain in human hands for the foreseeable future. Just as twenty-first-century armies are increasing the size of their elite special forces, so future healthcare services might offer many more openings to the medical equivalents of army rangers and navy SEALs. However, just as armies no longer need millions of GIs, so future healthcare services will not need millions of GPs.
What’s true of doctors is doubly true of pharmacists. In 2011 a pharmacy opened in San Francisco manned by a single robot. When a human comes to the pharmacy, within seconds the robot receives all of the customer’s prescriptions, as well as detailed information about any other medicines she takes, and her suspected allergies. The robot ensures that the new medications don’t interact adversely with any other medicine or allergy, and then dispenses the required drug to the customer. In its first year of operation the robotic pharmacist provided 2 million prescriptions, without making a single mistake. On average, flesh-and-blood pharmacists err in 1.7 per cent of prescriptions. In the United States alone this amounts to more than 50 million mistaken prescriptions every year!10
Some people argue that even if an algorithm could outperform doctors and pharmacists in the technical aspects of their professions, it could never replace their human touch. If your CT indicates you have cancer, would you prefer to receive the news from a cold machine, or from a human doctor attentive to your emotional state? Well, how about receiving the news from an attentive machine that tailors its words to your feelings and personality type? Remember that organisms are algorithms, and Watson could detect your emotional state with the same accuracy that it detects your tumours.
A human doctor recognises your emotional state by analysing external signals such as your facial expression and your tone of voice. Watson could not only analyse such external signals more accurately than a human doctor, but it could simultaneously analyse numerous internal indicators that are normally hidden from our eyes and ears. By monitoring your blood pressure, brain activi
ties and countless other biometric data Watson could know exactly how you feel. Thanks to statistics garnered from millions of previous social encounters, Watson could then tell you precisely what you need to hear in just the right tone of voice. For all their vaunted emotional intelligence, human beings are often overwhelmed by their own emotions and react in counterproductive ways. For example, encountering an angry person they start shouting, and listening to a fearful person they let their own anxieties run wild. Watson would never succumb to such temptations. Having no emotions of its own, it would always offer the most appropriate response to your emotional state.
This idea has already partly been implemented by some customer-services departments, such as those pioneered by the Chicago-based Mattersight Corporation. Mattersight publishes its wares with the following blurb: ‘Have you ever spoken with someone and felt as though you just clicked? The magical feeling you get is the result of a personality connection. Mattersight creates that feeling every day, in call centers around the world.’11 When you phone customer service with a request or complaint, it usually takes a few seconds to route your call to a representative. In Mattersight systems your call is routed by a clever algorithm. You first state your reason for calling. The algorithm listens to your problem, analyses the words you have used and your tone of voice, and deduces not only your present emotional state but also your personality type – whether you are introverted, extroverted, rebellious or dependent. Based on this information, the algorithm forwards your call to the representative who best matches your mood and personality. The algorithm knows whether you need an empathetic person to listen patiently to your complaints, or a no-nonsense rational type who will give you the quickest technical solution. A good match means both happier customers and less time and money wasted by the customer-service department.12
The Useless Class
The most important question in twenty-first-century economics may well be what to do with all the superfluous people. What will conscious humans do, once we have highly intelligent non-conscious algorithms that can do almost everything better?
Throughout history the job market has been divided into three main sectors: agriculture, industry and services. Until about 1800, the vast majority of people worked in agriculture, and only a small minority worked in industry and services. During the Industrial Revolution people in developed countries left the fields and flocks. Most began working in industry, but growing numbers also took up jobs in the services sector. In recent decades developed countries underwent another revolution; as industrial jobs vanished the services sector expanded. In 2010 only 2 per cent of Americans worked in agriculture and 20 per cent worked in industry, while 78 per cent worked as teachers, doctors, webpage designers and so forth. When mindless algorithms are able to teach, diagnose and design better than humans, what will we do?
This is not an entirely new question. Ever since the Industrial Revolution erupted, people feared that mechanisation might cause mass unemployment. This never happened, because as old professions became obsolete, new professions evolved, and there was always something humans could do better than machines. Yet this is not a law of nature, and nothing guarantees it will continue to be like that in the future. Humans have two basic types of abilities: physical and cognitive. As long as machines competed with humans merely in physical abilities, there were countless cognitive tasks that humans performed better. So as machines took over purely manual jobs, humans focused on jobs requiring at least some cognitive skills. Yet what will happen once algorithms outperform us in remembering, analysing and recognising patterns?
The idea that humans will always have a unique ability beyond the reach of non-conscious algorithms is just wishful thinking. The current scientific answer to this pipe dream can be summarised in three simple principles:
1.Organisms are algorithms. Every animal – including Homo sapiens – is an assemblage of organic algorithms shaped by natural selection over millions of years of evolution.
2.Algorithmic calculations are not affected by the materials from which the calculator is built. Whether an abacus is made of wood, iron or plastic, two beads plus two beads equals four beads.
3.Hence there is no reason to think that organic algorithms can do things that non-organic algorithms will never be able to replicate or surpass. As long as the calculations remain valid, what does it matter whether the algorithms are manifested in carbon or silicon?
True, at present there are numerous things that organic algorithms do better than non-organic ones, and experts have repeatedly declared that something will ‘for ever’ remain beyond the reach of non-organic algorithms. But it turns out that ‘for ever’ often means no more than a decade or two. Until a short time ago facial recognition was a favourite example of something that even babies accomplish easily but which escaped even the most powerful computers. Today facial-recognition programs are able to identify people far more efficiently and quickly than humans can. Police forces and intelligence services now routinely use such programs to scan countless hours of video footage from surveillance cameras in order to track down suspects and criminals.
In the 1980s when people discussed the unique nature of humanity, they habitually used chess as primary proof of human superiority. They believed that computers would never beat humans at chess. On 10 February 1996, IBM’s Deep Blue defeated world chess champion Garry Kasparov, laying to rest that particular claim for human pre-eminence.
Deep Blue was given a head start by its creators, who preprogrammed it not only with the basic rules of chess, but also with detailed instructions regarding chess strategies. A new generation of AI prefers machine learning to human advice. In February 2015 a program developed by Google DeepMind learned by itself how to play forty-nine classic Atari games. One of the developers, Dr Demis Hassabis, explained that ‘the only information we gave the system was the raw pixels on the screen and the idea that it had to get a high score. And everything else it had to figure out by itself.’ The program managed to learn the rules of all the games presented to it, from Pac-Man and Space Invaders to car racing and tennis games. It then played most of them as well as or better than humans, sometimes coming up with strategies that never occur to human players.13
45. Deep Blue defeating Garry Kasparov.
45.© STAN HONDA/AFP/Getty Images.
Shortly afterwards AI scored an even more sensational success, when Google’s AlphaGo software taught itself how to play Go, an ancient Chinese strategy board game significantly more complex than chess. Go’s intricacies were long considered far beyond the reach of AI programs. In March 2016 a match was held in Seoul between AlphaGo and the South Korean Go champion, Lee Sedol. AlphaGo trounced Lee 4–1 by employing unorthodox moves and original strategies that stunned the experts. Whereas prior to the match most professional Go players were certain that Lee would win, after analysing AlphaGo’s moves most concluded that the game was up and that humans no longer had any hope of beating AlphaGo and its progeny.
Computer algorithms have recently proven their worth in ball games, too. For many decades, baseball teams used the wisdom, experience and gut instincts of professional scouts and managers to pick players. The best players fetched millions of dollars, and naturally enough the rich teams grabbed the cream of the crop, whereas poorer teams had to settle for the scraps. In 2002 Billy Beane, the manager of the low-budget Oakland Athletics, decided to beat the system. He relied on an arcane computer algorithm developed by economists and computer geeks to create a winning team from players whom human scouts had overlooked or undervalued. Old-timers were incensed that Beane’s algorithm had violated the hallowed halls of baseball. They insisted that picking baseball players is an art, and that only humans with an intimate and long-standing experience of the game can master it. A computer program could never do it, because it could never decipher the secrets and the spirit of baseball.
They soon had to eat their baseball caps. Beane’s shoestring-budget ($44 million) algorithmic team not only held it
s own against baseball giants such as the New York Yankees ($125 million), but became the first team in American League history ever to win twenty consecutive games. Not that Beane and Oakland got to enjoy their success for long. Soon enough many other teams adopted the same algorithmic approach, and since the Yankees and Red Sox could pay far more for both baseball players and computer software, low-budget teams such as the Oakland Athletics ended up having an even smaller chance of beating the system than before.14
In 2004 Professor Frank Levy from MIT and Professor Richard Murnane from Harvard published thorough research of the job market, listing those professions most likely to undergo automation. Truck driving was given as an example of a job that could not possibly be automated in the foreseeable future. It is hard to imagine, they wrote, that algorithms could safely drive trucks on a busy road. A mere ten years later Google and Tesla can not only imagine this, but are actually making it happen.15
In fact, as time goes by it becomes easier and easier to replace humans with computer algorithms, not merely because the algorithms are getting smarter, but also because humans are professionalising. Ancient hunter-gatherers mastered a very wide variety of skills in order to survive, which is why it would be immensely difficult to design a robotic hunter-gatherer. Such a robot would have to know how to prepare spear points from flint stones, find edible mushrooms in a forest, track down a mammoth and coordinate a charge with a dozen other hunters, and afterwards use medicinal herbs to bandage any wounds. However, over the last few thousand years we humans have been specialising. A taxi driver or a cardiologist specialises in a much narrower niche than a hunter-gatherer, which makes it easier to replace them with AI. As I have repeatedly stressed, AI is nowhere near human-like existence. But 99 per cent of human qualities and abilities are simply redundant for the performance of most modern jobs. For AI to squeeze humans out of the job market it needs only outperform us in the specific abilities a particular profession demands.
Sapiens and Homo Deus Page 81
