The Design of Everyday Things

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The Design of Everyday Things Page 37

by Don Norman


  Department of Transportation, National Highway Traffic Safety Administration. (2013). Federal motor vehicle safety standards: Minimum sound requirements for hybrid and electric vehicles. Retrieved from https://www.federalregister.gov/articles/2013/01/14/2013-00359/federal-motor-vehicle-safety-standards-minimum-sound-requirements-for-hybrid-and-electric-vehicles-p-79

  Design Council. (2005). The “double-diamond” design process model. Retrieved February 9, 2013, from http://www.designcouncil.org.uk/designprocess

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  Duke University Medical Center. (2013). Types of errors. Retrieved February 13, 2013, from http://patientsafetyed.duhs.duke.edu/module_e/types_errors.html

  Fischhoff, B. (1975). Hindsight ≠ foresight: The effect of outcome knowledge on judgment under uncertainty. Journal of Experimental Psychology: Human Perception and Performance, 104, 288–299. http://www.garfield.library.upenn.edu/classics1992/A1992HX83500001.pdf is a nice reflection on this paper by Baruch Fischhoff, in 1992. (The paper was declared a “citation classic.”)

  Fischhoff, B. (2012). Judgment and decision making. Abingdon, England; New York, NY: Earthscan.

  Fischhoff, B., & Kadvany, J. D. (2011). Risk: A very short introduction. Oxford, England; New York, NY: Oxford University Press.

  Florêncio, D., Herley, C., & Coskun, B. (2007). Do strong web passwords accomplish anything? Paper presented at Proceedings of the 2nd USENIX workshop on hot topics in security, Boston, MA. http://www.usenix.org/event/hotsec07/tech/full_papers/florencio/florencio.pdf and also http://research.microsoft.com/pubs/74162/hotsec07.pdf

  Gaver, W. (1997). Auditory Interfaces. In M. Helander, T. K. Landauer, & P. V. Prabhu (Eds.), Handbook of human-computer interaction (2nd, completely rev. ed., pp. 1003–1041). Amsterdam, The Netherlands; New York, NY: Elsevier.

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  Gygi, B., & Shafiro, V. (2010). From signal to substance and back: Insights from environmental sound research to auditory display design (Vol. 5954). Berlin & Heidelberg, Germany: Springer. http://link.springer.com/chapter/10.1007%2F978–3–642–12439–6_16?LI=true

  Hassenzahl, M. (2010). Experience design: Technology for all the right reasons. San Rafael, CA: Morgan & Claypool.

  Hollan, J. D., Hutchins, E., & Kirsh, D. (2000). Distributed cognition: A new foundation for human-computer interaction research. ACM Transactions on Human-Computer Interaction: Special Issue on Human-Computer Interaction in the New Millennium, 7(2), 174–196. http://hci.ucsd.edu/lab/hci_papers/JH1999–2.pdf

  Hollnagel, E., Woods, D. D., & Leveson, N. (Eds.). (2006). Resilience engineering: Concepts and precepts. Aldershot, England; Burlington, VT: Ashgate. http://www.loc.gov/catdir/toc/ecip0518/2005024896.html

  Holtzblatt, K., Wendell, J., & Wood, S. (2004). Rapid contextual design: A how-to guide to key techniques for user-centered design. San Francisco, CA: Morgan Kaufmann.

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  Hurst, R., & Hurst, L. R. (1982). Pilot error: The human factors (2nd edition). London, England; New York, NY: Granada.

  Hutchins, E., J., Hollan, J., & Norman, D. A. (1986). Direct manipulation interfaces. In D. A. Norman & S. W. Draper (Eds.), User centered system design; New perspectives on human-computer interaction (pp. 339–352). Mahwah, NJ: Lawrence Erlbaum Associates.

  Hyman, I. E., Boss, S. M., Wise, B. M., McKenzie, K. E., & Caggiano, J. M. (2010). Did you see the unicycling clown? Inattentional blindness while walking and talking on a cell phone. Applied Cognitive Psychology, 24(5), 597–607. http://dx.doi.org/10.1002/acp.1638

  IDEO. (2013). Human-centered design toolkit. IDEO website. Retrieved February 9, 2013, from http://www.ideo.com/work/human-centered-design-toolkit/

  Inspector General United States Department of Defense. (2013). Assessment of the USAF aircraft accident investigation board (AIB) report on the F-22A mishap of November 16, 2010. Alexandria, VA: The Department of Defense Office of the Deputy Inspector General for Policy and Oversight. http://www.dodig.mil/pubs/documents/DODIG-2013–041.pdf

  Jacko, J. A. (2012). The human-computer interaction handbook: Fundamentals, evolving technologies, and emerging applications (3rd edition.). Boca Raton, FL: CRC Press.

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  Kahneman, D. (2011). Thinking, fast and slow. New York, NY: Farrar, Straus and Giroux.

  Katz, B. (2014). Ecosystem of innovation: The history of Silicon Valley design. Cambridge, MA: MIT Press.

  Kay, N. (2013). Rerun the tape of history and QWERTY always wins. Research Policy.

  Kempton, W. (1986). Two theories of home heat control. Cognitive Science, 10, 75–90.

  Kumar, V. (2013). 101 design methods: A structured approach for driving innovation in your organization. Hoboken, NJ: Wiley. http://www.101designmethods.com/

  Lee, J. D., & Kirlik, A. (2013). The Oxford handbook of cognitive engineering. New York: Oxford University Press.

  Leveson, N. (2012). Engineering a safer world. Cambridge, MA: MIT Press. http://mitpress.mit.edu/books/engineering-safer-world

  Leveson, N. G. (1995). Safeware: System safety and computers. Reading, MA: Addison-Wesley.

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  Lützhöft, M. H., & Dekker, S. W. A. (2002). On your watch: Automation on the bridge. Journal of Navigation, 55(1), 83–96.

  Mashey, J. R. (1976). Using a command language as a high-level programming language. Paper presented at Proceedings of the 2nd international conference on Software engineering, San Francisco, California, USA.

  Mehta, N. (1982). A flexible machine interface. M.S. Thesis, Department of Electrical Engineering, University of Toronto.

  Meisler, S. (1986, December 31). Short-lived coin is a dealer’s delight. Los Angeles Times, 1–7.

  Moggridge, B. (2007). Designing interactions. Cambridge, MA: MIT Press. http://www.designinginteractions.com—Chapter 10 describes the methods of interaction design: http://www.designinginteractions.com/chapters/10

  Moggridge, B. (2010). Designing media. Cambridge, MA: MIT Press.

  Moon, Y. (2010). Different: Escaping the competitive herd. New York, NY: Crown Publishers.

  NASA, A. S. R. S. (2013). NASA Aviation Safety Reporting System. Retrieved February 19, 2013, from htt
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  National Institute of Health. (2013). PubMed Health: Carpal tunnel syndrome. From http://www.ncbi.nlm.nih.gov/pubmedhealth/PMH0001469/

  National Research Council Steering Committee on the Usability Security and Privacy of Computer Systems. (2010). Toward better usability, security, and privacy of information technology: Report of a workshop. The National Academies Press. http://www.nap.edu/openbook.php?record_id=12998

  National Transportation Safety Board. (1982). Aircraft accident report: Air Florida, Inc., Boeing 737-222, N62AF, collision with 14th Street Bridge near Washington National Airport (Executive Summary). NTSB Report No. AAR-82-08. http://www.ntsb.gov/investigations/summary/AAR8208.html

  National Transportation Safety Board. (1997). Marine accident report grounding of the Panamanian passenger ship ROYAL MAJESTY on Rose and Crown Shoal near Nantucket, Massachusetts June 10, 1995 (NTSB Report No. MAR-97-01, adopted on 4/2/1997): National Transportation Safety Board. Washington, DC. http://www.ntsb.gov/doclib/reports/1997/mar9701.pdf

  National Transportation Safety Board. (2013). NTSB Press Release: NTSB identifies origin of JAL Boeing 787 battery fire; design, certification and manufacturing processes come under scrutiny. Retrieved February 16, 2013, from http://www.ntsb.gov/news/2013/130207.html

  Nickerson, R. S., & Adams, M. J. (1979). Long-term memory for a common object. Cognitive Psychology, 11(3), 287–307. http://www.sciencedirect.com/science/article/pii/0010028579900136

  Nielsen, J. (2013). Why you only need to test with 5 users. Nielsen Norman group website. Retrieved February 9, 2013, from http://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/

  Nikkan Kogyo Shimbun, Ltd. (Ed.). (1988). Poka-yoke: Improving product quality by preventing defects. Cambridge, MA: Productivity Press.

  Norman, D. A. (1969, 1976). Memory and attention: An introduction to human information processing (1st, 2nd editions). New York, NY: Wiley.

  Norman, D. A. (1973). Memory, knowledge, and the answering of questions. In R. Solso (Ed.), Contemporary issues in cognitive psychology: The Loyola symposium. Washington, DC: Winston.

  Norman, D. A. (1981). Categorization of action slips. Psychological Review, 88(1), 1–15.

  Norman, D. A. (1982). Learning and memory. New York, NY: Freeman.

  Norman, D. A. (1983). Design rules based on analyses of human error. Communications of the ACM, 26(4), 254–258.

  Norman, D. A. (1988). The psychology of everyday things. New York, NY: Basic Books. (Reissued in 1990 [Garden City, NY: Doubleday] and in 2002 [New York, NY: Basic Books] as The design of everyday things.)

  Norman, D. A. (1992). Coffee cups in the cockpit. In Turn signals are the facial expressions of automobiles (pp. 154–174). Cambridge, MA: Perseus Publishing. http://www.jnd.org/dn.mss/chapter_16_coffee_c.html

  Norman, D. A. (1993). Things that make us smart. Cambridge, MA: Perseus Publishing.

  Norman, D. A. (1994). Defending human attributes in the age of the machine. New York, NY: Voyager. http://vimeo.com/18687931

  Norman, D. A. (2002). Emotion and design: Attractive things work better. Interactions Magazine, 9(4), 36–42. http://www.jnd.org/dn.mss/Emotion-and-design.html

  Norman, D. A. (2004). Emotional design: Why we love (or hate) everyday things. New York, NY: Basic Books.

  Norman, D. A. (2007). The design of future things. New York, NY: Basic Books.

  Norman, D. A. (2009). When security gets in the way. Interactions, 16(6), 60–63. http://jnd.org/dn.mss/when_security_gets_in_the_way.html

  Norman, D. A. (2010). Living with complexity. Cambridge, MA: MIT Press.

  Norman, D. A. (2011a). The rise of the small. Essays in honor of the 100th anniversary of Steelcase. From http://100.steelcase.com/mind/don-norman/

  Norman, D. A. (2011b). Video: Conceptual models. Retrieved July 19, 2012, from http://www.interaction-design.org/tv/conceptual_models.html

  Norman, D. A., & Bobrow, D. G. (1979). Descriptions: An intermediate stage in memory retrieval. Cognitive Psychology, 11, 107–123.

  Norman, D. A., & Draper, S. W. (1986). User centered system design: New perspectives on human-computer interaction. Mahwah, NJ: Lawrence Erlbaum Associates.

  Norman, D. A., & Fisher, D. (1984). Why alphabetic keyboards are not easy to use: Keyboard layout doesn’t much matter. Human Factors, 24, 509–519.

  Norman, D. A., & Ortony, A. (2006). Designers and users: Two perspectives on emotion and design. In S. Bagnara & G. Crampton-Smith (Eds.), Theories and practice in interaction design (pp. 91–103). Mahwah, NJ: Lawrence Erlbaum Associates.

  Norman, D. A., & Rumelhart, D. E. (1963). Studies of typing from the LNR Research Group. In W. E. Cooper (Ed.), Cognitive aspects of skilled typewriting. New York, NY: Springer-Verlag.

  Norman, D. A., & Verganti, R. (in press, 2014). Incremental and radical innovation: Design research versus technology and meaning change. Design Issues. http://www.jnd.org/dn.mss/incremental_and_radi.html

  Núñez, R., & Sweetser, E. (2006). With the future behind them: Convergent evidence from Aymara language and gesture in the crosslinguistic comparison of spatial construals of time. Cognitive Science, 30(3), 401–450.

  Ortony, A., Norman, D. A., & Revelle, W. (2005). The role of affect and proto-affect in effective functioning. In J.-M. Fellous & M. A. Arbib (Eds.), Who needs emotions? The brain meets the robot (pp. 173–202). New York, NY: Oxford University Press.

  Oudiette, D., Antony, J. W., Creery, J. D., & Paller, K. A. (2013). The role of memory reactivation during wakefulness and sleep in determining which memories endure. Journal of Neuroscience, 33(15), 6672.

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  Romero, S. (2013, January 27). Frenzied scene as toll tops 200 in Brazil blaze. New York Times, from http://www.nytimes.com/2013/01/28/world/americas/brazil-nightclub-fire.html?_r=0 Also see: http://thelede.blogs.nytimes.com/2013/01/27/fire-at-a-nightclub-in-southern-brazil/?ref=americas

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  Smith, P. (2007). Ask the pilot: A look back at the catastrophic chain of events that caused history’s deadliest plane crash 30 years ago. Retrieved from http://www.salon.com/2007/04/06/askthepilot227/on February 7, 2013.

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