by Sam Horn
Recipes Don’t Make Cookies
“Ten birds are on a wire. Three decide to fly away. How many birds are still on the wire? Ten.”Warren Rustand
I love this quote from Warren, one of the wisest men I know. He’s right. Deciding to do something isn’t enough. We must actually do it, not just think about it.
I know this cookbook of communication and conflict resolution recipes works if you will!
According to Thomas Edison, “Our greatest weakness lies in giving up. The most certain way to succeed is to always try just one more time.” I hope you always try to diplomatically disarm difficult people, and that you never give up your commitment to treat people with kindness.
John Ruskin noted something similar when he observed, “When love and skill go together, expect a masterpiece.”
Hope you will choose to use your new Tongue Fu!® skills on a daily basis. If you do, you can become a master of peace … and everyone, including you, will benefit.
WE WANT TO HEAR FROM YOU
“The purpose of life isn’t to be happy. It’s to matter; to feel it’s made some difference you have lived at all.” – Leo Rosten
As you can tell, I love to illustrate points with real-life examples.
Has one of these techniques improved your relationships with others? Let us know.
Do you have a success story you’d like to share? We’d love to hear it. With your permission, we may even feature it in one of our presentations, You Tube videos or future books.
Is there a challenging scenario you’d like addressed on our blog or website? We’d appreciate you sending it. Chances are, other people are facing a similar situation and you’d be doing people a favor by submitting it.
We know you’re busy. If you could even take a couple minutes to contact us via email or Facebook; it will make our day. It means a lot to receive your feedback and know this book is making a difference.
Interested in becoming certified in these techniques so you can teach them to your employees and/or launch a rewarding career as a Tongue Fu! trainer? Contact us at [email protected].
Would you like Sam, or one of our certified Tongue Fu! trainers to share these techniques at your next convention or association meeting? Find out for yourself why Sam is almost always the top-rated presenter at every event at which she speaks, and why Tongue Fu! has received raves from such organizations as Boeing, U.S. Navy, Lockheed Martin, Booz Allen Hamilton, Amgen and NASA.
Would you like to interview Sam for your TV or radio show, magazine, newspaper or online publication. Contact us at 703 475-9322 to receive our media FAQ’s and to schedule an interview.
Review our related Tongue Fu! products – from Take the Bully by the Horns to ConZentrate to What’s Holding You Back to POP! and EYEBROW TEST – at www.IntrigueAgency.com and www.TongueFu.com. You and your team will enjoy and benefit from our high-quality learning resources that can take you deeper into these techniques so you improve your relationships at work, at home and in your community.
If you’ll include your email address, we’ll respond to your correspondence. Let us know if you’d like our monthly newsletter. We look forward to connecting with you and hope this book and these techniques have positively influenced you – and everyone with whom you come into contact.
Sam Horn Email: [email protected] Website: www.IntrigueAgency.com www.TongueFu.com
Table of Contents
Tongue Fu!®
Feedback to Tongue Fu!®
Copyright
Dedication
Introduction
PART I:
Chapter 1: Handle Hassles With Fun Fu!
Chapter 2 Fast Forward Through Frustration
Chapter 3: Don’t Lecture; Listen
Chapter 4: End Complaints Instantly
Chapter 5: Gracefully Exit Arguments
Chapter 6: Name The Game
Chapter 7: Keep From Saying Something You Regret With Tongue Glue!
Chapter 8: What To Say - When You Don’t Know What To Say
Chapter 9: Don’t Find Fault; Find A Solution
Chapter 10: Are You Jumping To Conclusions?
PART II
Chapter 11: Replace The Word “But” With “And”
Chapter 12: Stop “Shoulding” On People
Chapter 13: Turn Orders Into Requests
Chapter 14: Replace "No, You Can’t Because" With “Yes You Can, As Soon As …”
Chapter 15: Don’t Let Things Become A Problem
Chapter 16: Avoid Going To Extremes
PART III
Chapter 17: Establish Rules For Unruly Situations
Chapter 18: What if Someone Is Angry And Taking It Out On You?
Chapter 19:Don’t Fight For Control; Share Control
PART IV
Chapter 20: Choose Your Battles
Chapter 21: How And When To Say No
Chapter 22: What To Do With Non-Stop Talkers
Chapter 23: Act And Feel More Confident
Chapter 24: Five Keys To Being More Persuasive
PART V
Chapter 25: Break Free From Bullies
PART VI
Chapter 26: Give People A Fresh Start
Chapter 27: Take Charge Of Your Emotions
Chapter 28: 8 Ways to Maintain a Positive Perspective
Action Plan: Turn Intentions Into Actions
We Want to Hear From You
Table of Contents
Tongue Fu!®
Feedback to Tongue Fu!®
Copyright
Dedication
Introduction
PART I:
Chapter 1: Handle Hassles With Fun Fu!
Chapter 2 Fast Forward Through Frustration
Chapter 3: Don’t Lecture; Listen
Chapter 4: End Complaints Instantly
Chapter 5: Gracefully Exit Arguments
Chapter 6: Name The Game
Chapter 7: Keep From Saying Something You Regret With Tongue Glue!
Chapter 8: What To Say - When You Don’t Know What To Say
Chapter 9: Don’t Find Fault; Find A Solution
Chapter 10: Are You Jumping To Conclusions?
PART II
Chapter 11: Replace The Word “But” With “And”
Chapter 12: Stop “Shoulding” On People
Chapter 13: Turn Orders Into Requests
Chapter 14: Replace "No, You Can’t Because" With “Yes You Can, As Soon As …”
Chapter 15: Don’t Let Things Become A Problem
Chapter 16: Avoid Going To Extremes
PART III
Chapter 17: Establish Rules For Unruly Situations
Chapter 18: What if Someone Is Angry And Taking It Out On You?
Chapter 19:Don’t Fight For Control; Share Control
PART IV
Chapter 20: Choose Your Battles
Chapter 21: How And When To Say No
Chapter 22: What To Do With Non-Stop Talkers
Chapter 23: Act And Feel More Confident
Chapter 24: Five Keys To Being More Persuasive
PART V
Chapter 25: Break Free From Bullies
PART VI
Chapter 26: Give People A Fresh Start
Chapter 27: Take Charge Of Your Emotions
Chapter 28: 8 Ways to Maintain a Positive Perspective
Action Plan: Turn Intentions Into Actions
We Want to Hear From You
