Ari-Veikko Anttiroiko is an Adjunct Professor and a Senior Lecturer at the
School of Management, University of Tampere, Finland. Anttiroiko’s
research areas include local governance, globalization, e-government,
public sector innovations, and high-tech center studies. He is a Co-editor
of e-Transformation in Governance (2004), e-City (2005), the Encyclopedia of Digital Government (2007), Innovations in Public Governance
(2011), and Innovative Trends in Public Governance in Asia (2011). He
is the editor of the comprehensive reference book Electronic Govern-
ment: Concepts, Methodologies, Tools, and Applications published in
six volumes (IGP 2008). He has memberships in several editorial boards
of international journals.
James Backhouse holds degrees from the Universities of Exeter, London
and Southampton. He was awarded a PhD (Semantic Analysis in Infor-
mation Systems Development) from the London School of Economics,
where he is Emeritus Reader in the Department of Management. The
author of many publications in the fi
field of information and security, his
research currently examines information security from a social sciences
perspective and centers on power, responsibility and trust and identity.
His work has been published in MISQ, EJIS, ISJ, CACM, and JAIS, among others. He is currently Senior Associate Editor of the European
Journal of Information Systems and was until 2010 an Editor-in-Chief
of the online Springer journal Identity in the Information Society.
Frank Bannister is an Associate Professor of Information Systems and Head
of the Information Systems Department in Trinity College. Dublin. Prior
to becoming an academic he worked in the Irish civil service and as
Contributors 257
a management consultant. His research interests include e-government,
e-democracy, IT value and evaluation, and online privacy and trust. He
is Editor of the Electronic Journal of e-Government and Co-director of
the permanent study group on e-government in the European Group for
Public Administration. Frank is a fellow of Trinity College, a fellow of
the Institute of Management Consultants in Ireland, a fellow of the Irish
Computer Society, and a Chartered Engineer.
John Carlo Bertot is Professor and Co-director of the Information Policy
and Access Center in the College of Information Studies at the Univer-
sity of Maryland. He is President of the Digital Government Society of
North America and serves as chair of the International Standards Orga-
nization’s Library Performance Indicator (ISO 11620) working group.
He is Editor of Government Information Quarterly and Co-editor of
The Library Quarterly. Over the years, He has received funding for
his research from the National Science Foundation, the Bill & Melinda
Gates Foundation, the Government Accountability Office, the American
Library Association, and the Institute of Museum and Library Services.
Lemuria Carter is an Associate Professor at North Carolina Agricul-
tural and Technical State University. Her research interests include
technology adoption, e-government, and online trust. She has pub-
lished in several top-tier information journals, including the Jour-
nal of Strategic Information Systems, Information Systems Journal,
Communications of the ACM, and Information Systems Frontiers.
She has served as track and mini-track chair for the Americas Confer-
ence on Information Systems and the Hawaii International Confer-
ence on System Sciences.
Yu-Che Chen is an Associate Professor in the Division of Public Admin-
istration at Northern Illinois University. Dr. Chen received his Master
of Public Aff
ffairs and PhD in Public Policy from Indiana University. His
research and teaching interests are in electronic government and col-
laborative public management. His most recent co-edited book is enti-
tled Electronic Governance and Cross-boundary Collaboration. His
e-government research can be found in scholarly journals such as Public
Administration Review and American Review of Public Administra-
tion. He is the Chair of the Technology Advisory Committee for the
American Society for Public Administration (ASPA).
Regina Connolly i
y s a Senior Lecturer in Information Systems at Dublin City
University Business School and Program Director of the MSc in Electronic
Commerce. In her undergraduate degree she received the Kellogg Award
for outstanding dissertation and her MSc degree was awarded with dis-
tinction. She earned her PhD in Information Systems from Trinity College
258 Contributors
Dublin. Her research interests include e-government, IT value and evalu-
ation in the public sector, online trust and privacy issues, website service
quality, and strategic information systems. She is Editor-in-Chief of the
Journal of Internet Commerce. She has served on the expert eCommerce
advisory group for Dublin Chamber of Commerce, which has advised
national government on eCommerce strategic planning.
Carlotta del Sordo, BA Business Economics, University of Bologna, Italy,
Ph.D. Management of the Public Sector, University of Salerno, Italy,
visiting scholar at Boston University, US, Accounting Department. Lec-
turer in Business Economics, Department of Management, University of
Bologna, Italy; current research interests are Management accounting
theory and Management control in public sector.
Andres Dijkshoorn is trainee Research Assistant and PhD candidate in
the Faculty of Social Sciences (Comparative Public Service Innovation
research group) at Erasmus University Rotterdam. His research focuses
on the diff
ffusion of personalization in Dutch municipal e-government
initiatives. Dijkshoorn has contributed to various books and research
reports and has published various papers in national and international
conference proceedings.
Panos Fitsilis, Professor at TEI Larissa, Greece, and Director of School of Business and Economics, has extensive project management experience with the
development and deployment of large IT systems. He worked, as business
unit manager at large software development companies and was responsible
for the development, deployment, and operation of a number of prestigious
IT systems for European Commission. He is the author of three books and
author of many articles published on scientifi c j
fi
ournals and international
conferences. His research interests include project management, software
engineering, e-government systems, and business process reengineering.
Enrico Deidda Gagliardo is Associate Professor of Programming and Con-
trol in the Public Sector at the University of Ferrara, Italy, and Director
of the postgraduate course entitled “Public Admnistration’s Performance
Improvement.” His research fi
field and publications focus on multidimen-
sional programming and control in the public domain and public value
creation and measurement. He has also conceived a software solution
for local government’s performance programming, management, and
control, focu
sing both on fi
financial and non-fi n
fi ancial performance.
J. Ramon Gil-Garcia is an Associate Professor in the Department of Pub-
lic Administration and the Director of the Data Center for Applied
Research in Social Sciences at Centro de Investigación y Docencia
Económicas (CIDE) in Mexico City. He is also a Research Fellow at
Contributors 259
the Center for Technology in Government, University at Albany, State
University of New York (SUNY) and a Faculty Affiliate at the National
Center for Digital Government, University of Massachusetts, Amherst.
His research interests include collaborative electronic government, inter-
organizational information integration, adoption and implementation of
emergent technologies, digital divide policies, new public management,
and multi-method research approaches.
Natalie N. Greene is a doctoral student at the University of Maryland’s Col-
lege of Information Studies. She is a Graduate Research Associate at the
Information Policy & Access Center in Maryland’s iSchool, where she is
working on a project studying the potential partnerships between public
libraries and government agencies funded by the Institute of Museum and
Library Services. She received her Masters of Library Science at the Univer-
sity of Maryland–College Park, specializing in e-government and school
library media, for which she is certifi e
fi d in the state of Maryland.
Ruth Halperin is currently a lecturer at Haifa University, Israel. She holds
a PhD in Information Systems from the London School of Economics
and Political Science, where she had been employed as a Research Fellow
in the Information Systems and Innovation Group of the Department
of Management. Her current research interests are in information risk;
security and privacy; digital identity and systems design and implemen-
tation. She has published in the areas of risk perceptions, interoperable
identity management systems, and profi
filing. Prior to joining academia,
she was a Project Manager of a leading software development company
specializing in e-learning and KM technologies.
Vincent Homburg is Associate Professor in the Faculty of Social Sciences
(Comparative Public Service Innovation research group) at Erasmus Uni-
versity Rotterdam, the Netherlands. Homburg edited The Information
Ecology of E-Government (IOS Press, 2005, together with Victor Bek-
kers) and The New Public Management in Europe (Palgrave MacMillan,
2007, together with Christopher Pollitt and Sandra van Thiel) and pub-
lished Understanding E-Government (
t Routledge, 2008). He has fur-
thermore published over forty book chapters and articles in national and
international journals (among others The Information Society, Interna-
tional Journal of Public Administration, Information Polity) focusing on electronic government and public management.
Tommi Inkinen is Professor of Economic Geography at the department of
Geosciences and Geography, University of Helsinki, Finland. His research
interests focus on human and economic geography, including the regional
structuring of innovation systems, technology implementation and infor-
mation networks as well as electronic government and governance. He has
260 Contributors
also worked with the questions of logistics and transport. He has published
extensively on these topics in national and international journals and books.
He is a steering group member of the International Geographical Union’s
(IGU) Global Information Society Commission and the Editor-in-Chief of
peer reviewed quarterly journal Terra: A Geographical Journal.
Paul T. Jaeger, PhD, JD, is Assistant Professor and Co-director of the
Information Policy and Access Center and in the College of Informa-
tion Studies at the University of Maryland. His research focuses on the
ways in which law and public policy shape information behavior. He is
the author of more than 120 journal articles and book chapters, along
with seven books. His most recent book is Disability and the Internet:
Confronting a Digital Divide (Lynne Reiner, 2011). Dr. Jaeger is Co-
editor of Library Quarterly and Co-editor of the Information Policy
Book Series from MIT Press.
Marijn Janssen is Director of the interdisciplinary Systems Engineering,
Policy Analyses and Management (SEPAM) Master program and is an
Associate Professor within the Information and Communication Technol-
ogy section of the Technology, Policy and Management Faculty of Delft
University of Technology. His research interests are in the fi
field of ICT and
governance in particular orchestration, (shared) services, intermediaries,
open data and infrastructures for coordinating public-private service net-
works. He serves on several editorial boards and is involved in the organi-
zation of a number of conferences. He published more than 200 refereed
publications. For more information, see: www.tbm.tudelft.nl/marijnj.
Anton Joha is a senior researcher and consultant at consultancy fi rm
fi
Equa-
Terra in London. His projects are mainly in the fi
field of outsourcing,
shared services, IT governance, and cloud computing. He holds an MSc
in Management Information Systems from Delft University of Technol-
ogy, The Netherlands.
Dennis Linders is a PhD candidate at the University of Maryland,
iSchool and a Junior Professional Associate in Urban Development
at The World Bank. His research focuses on e-government, open gov-
ernment, smart cities, ICT for development, and ICT-facilitated stra-
tegic planning.
Antonio M. López-Hernández is Professor of Accounting at the University
of Granada. He is a foundational member of the Spanish Association of
Accounting University Teachers and a member of European Account-
ing Association. He teaches public sector management and control. He
research interests are focused on e-government, performance manage-
ment systems, and fi
financial information in federal and local government.
Contributors 261
He has published in journals such as The International Journal of Pub-
lic Sector Management, Government Information Quarterly, Interna-
tional Review of Administrative Science, American Review of Public
Administration, International Public Management Journal, Online
Information Review, Public Administration and Development, Public
Money & Management, and Public Management Review. He is also
the author of several chapters for books published by publishers such as
Kluwer Academic Publishers, Springer, and IGI Global.
Luis Felipe Luna-Reyes is a Professor of Business at the Universidad de las
Américas Puebla in Mexico. He holds a PhD in Information Science from
the University at Albany. Luna-Reyes is also a member of the Mexican
National Research System. His research focuses on electronic govern-
ment and modeling collaboration processes in the development of infor-
mation technologies across functional and organizational boundaries.
Ram
ona McNeal is an assistant professor in the Department of Political Sci-
ence at the University of Northern Iowa. Her chief research interest is the
impact of technology on participation, including its relationship to voting,
elections, and public opinion. She also studies e-government, campaign
fi n
fi ance reform and telecommunications policy. She has published work in
a number of journals including Journal of Information Technology & Pol-
itics, Social Science Quarterly, Political Research Quarterly, State Politics
& Policy Quarterly, and Public Administration Review. She is a co-author of Digital Citizenship: The Internet, Society and Participation (MIT Press,
2007) with Karen Mossberger and Caroline Tolbert.
Jeremy Millard is Chief Policy Analyst at the Danish Technological Insti-
tute, and Associate Research Fellow with Brunel University. Jeremy has
forty years of experience working with new technology and society in
Europe and globally. During the last few years, he has undertaken an
e-government 2020 Vision Study on Future Directions of Public Service
Delivery for the European Commission, worked as an expert on inclu-
sive e-government and for the Ambient Assisted Living evaluation, and is
currently directing a study on new business and fi
financing models related
to ICT for ageing well.
Porche Millington is a Senior Economics major at North Carolina Agri-
cultural and Technical State University. Her current research interests
include Information Technology (IT) in improving healthcare and gov-
ernment services. She is a novice to research but looks forward to her
continuing growth and future research.
Rania Mousa, PhD, is an Assistant Professor of Accounting at Schroeder
Family School of Business Administration at University of Evansville,
262 Contributors
Indiana. Dr. Mousa received her Master of Business Administration
from Illinois Institute of Technology, and PhD in Accounting Informa-
tion Systems from University of Birmingham, United Kingdom. Her
research and teaching interests are in electronic business reporting,
e-government and adoption of Extensible Business Reporting Language
(XBRL). Rania has been awarded 2011’s Vangermeersch Manuscript
Award by the Academy of Accounting Historians for her paper titled,
“The Development of Electronic Filing Process: HM Revenue & Cus-
toms, 1960s–2010.”
Public Sector Transformation Through E-Government Page 45
