Philip O’Reilly is a former Assistant Secretary General responsible for
Information Systems (equivalent to Chief Information Officer) of the
Irish Department of Agriculture, Food and the Marine—a post which
he held from 2000 to 2010 and during which he was responsible for
leading a strategic review and complete redesign of the Department’s
systems and for the restructuring of its ICT organization. Before joining
Agriculture, he served for a number of years as Head of Logistics for
the Irish Revenue Commissioners (tax authorities). Prior to that he was
responsible for a number of ICT projects for the Department of Social
Welfare. Philip holds a Master of Business Administration and a mas-
ter’s degree in Public Sector Strategic Management.
Rebecca Levy Orelli, BA Business Economics, University of Bologna, Italy,
PhD Management of the Public Sector, University of Salerno, Italy, visit-
ing scholar at London School of Economics, Accounting Department.
She is Lecturer in Business Economics, Department of Management,
University of Bologna, Italy, and is affiliated with EBEN. Her cur-
rent research interests are new public management and public services
changes in local governments, management accounting, and manage-
ment control in public sector.
Emanuele Padovani is Associate Professor of Accounting and Control in
the Public Sector at the University of Bologna, Italy. He has done exten-
sive research and consultancy activities on public management with spe-
cific reference to management control, outsourcing, and fi
financial and
non-fi
financial performance measurement and management. He is now
working on the development of management control systems based on
e-government in healthcare. For more information, see: www.unibo.it/
docenti/emanuele.padovani > curriculum
Manuel Pedro Rodríguez Bolívar is Associate Professor at the University of
Granada. His main research interests are focused on e-government, pub-
lic sector management, and international public sector accounting. He is
author of numerous articles in leading international journals, including
Business & Society, Public Money & Management, Government Information Quarterly, Public Administration and Development, Online
Contributors 263
Information Review, International Review of Administrative Science s,
American Review of Public Administration, Academia Revista Lati-
noamericana de administración, Administration and Society or ABA-
CUS. He has also written several book chapters for books published
by international publishers such as Kluwer Academic Publishers, Rout-
ledge, Springer, and IGI Global and has written books published by the
Ministry of Economy and Finance of Spain.
Jeff re
ff y Roy is Professor in the School of Public Administration, Faculty of
Management at Dalhousie University where he specializes in models of
corporate and collaborative governance and digital government reforms.
In addition to teaching and research, he has consulted to governments
at all levels, the private sector, as well as the United Nations and the
OECD. He is also an Associate Editor of the International Journal of
E-Government Research, a featured columnist in Canadian Govern-
ment Executive, and author of three recent books examining digital gov-
ernment. His research work has been funded by several funding bodies
including the Social Sciences and Humanities Research Council of Can-
ada and the IBM Center for the Business of Government.
Dimitrios Triantafyllou is a postgraduate student at the MSc in Project
and Program Management of the Project Management Department of
the TEI of Larissa. He holds a bachelor’s degree in economics and has
worked for various fi
financial organizations including the Bank of Cyprus
in Greece.
Susan Copeland Wilson is a Senior Legislative Aff
ffairs Analyst and Emer-
gency and Continuity Planner for the Federal Aviation Administration.
As a doctoral candidate at the University of Maryland’s College of Infor-
mation Studies, her research areas include the role of trust and account-
ability in government information, e-government, and the intersection
of e-government and poverty.
Index
C
I
change
integration
organisational, 3, 234
front and back offi
ce
ffi processes, 71,
in public sector, 1–5, 20, 32, 36, 44,
185, 236
48, 83, 84, 97, 101, 192, 214
interoperability, 26, 94
to public sector processes, 32, 42,
of services, 30, 91, 153, 169, 225, 227
57, 170–179, 212, 220
of technology, 101, 172, 222
technological, 49, 55, 57, 101, 183
citizens
O
better outcomes for, 28, 30, 36, 40,
open government
43, 64–66, 111, 176, 227
and transformation, 10–14
empowering of, 154
engage with, 28, 32, 33, 67, 100,
S
108, 175
shared services
inclusion of, 77, 86, 95, 107, 153
eff e
ff ctive public resource management,
needs, 76, 115, 116, 128, 190, 243
15, 17
and other stakeholders, 1–4, 69, 71,
open government efforts, 18
74, 212, 226
for transforming government, 5,
participation of, 120–139, 185
29–33, 211–222, 224, 226
roles and responsibilities of, 10–18, 76
perception of, 108, 109, 112, 117,
T
129, 247
transformation
collaborative government
barriers to, 4, 5, 19, 41, 128, 129,
joined up government, 125, 169, 175
141–148
process redesign initiatives, 174, 179
of the delivery of government
services, 2
E
and digital government, 2, 80
e-participation
through e-government, 2
enhancing participation and trans-
of local government, 74–87
parency, 2, 3
and open government, 10
in public administration, 120–138
of public libraries, 35–46
electronic services
in the use of ICT, 47
design and management, 185
Web 2.0 technologies, 9, 21, 26–33,
in Finland, 91, 99, 102
120, 121, 128
national legislation, 95
transformational government
personalised services, 183, 190
next step in e-government, 11
political leadership, 31
and shared services, 212
for public sector, 91, 92
UK Cabinet Offi
c
ffi e, 224–226
Document Outline
Cover
Public Sector Transformation through E-Government
Title Page
Copyright Page
Table of Contents
List of Figures
List of Tables
1 Public Sector Transform
ation through E-Government
PART I Transformational E-Government 2 Open Government as a Vehicle for Government Transformation
3 E-Government and the Evolution of Service Canada: Transformation or Stagnation?
4 Transformative E-Government and Public Service: Public Libraries in Times of Economic Hardship
5 A Green Revolution: Innovation and Transformation in the Use of ICT by the Irish Department of Agriculture
6 Bridging E-Government and Performance in the Italian Public Sector
7 Identifying Core Capabilities for Transformational Local Digital Government: A Preliminary Conceptual Model
PART II Benefirts and Barriers to Transformation 8 Examining Successful Public Sector Electronic Services in Finland
9 Identifying Online Citizens: Understanding the Trust Problem
10 Profiling E-Participation Research in Europe and North America: A Bibliometric Analysis about Articles Published
11 Rational Choice Theory: Using the Fundamentals of Human Behavior to Tackle the Digital Divide
12 E-Government for All: From Improving Access to Improving the Lives of the Disadvantaged
PART III T-Government and Public Service Delivery 13 Collaborative Government: E-Enabled Interagency Collaboration as a Means for Government Process Redesign
14 Diffusion of Personalized Services among Dutch Municipalities: Evolving Channels of Persuasion
15 E-Government Adoption of XBRL: A U.K./U.S. Comparison
16 E-Government Implementation in Times of Change: The Role of Shared Services in Transforming Government
17 E-Strategic Management Lessons from Greece
18 State Response to Obama’s Broadband Access Policy: A Study in Policy Implementation
Contributors
Index
Public Sector Transformation Through E-Government Page 46
