13“Distracted Driving: Facts and Statistics.” National Highway Transportation Safety Administration/U.S. Dept of Transportation. Accessed August 25, 2016. http://www.distraction.gov/stats-research-laws/facts-and-statistics.html.
CHAPTER 4
1Tim Kastelle. “Hierarchy Is Overrated.” Harvard Business Review, November 20, 2013. https://hbr.org/2013/11/hierarchy-is-overrated.
2Atlassian. “You Waste a Lot of Time at Work Infographic.” Atlassian.com. Accessed August 25, 2016. https://www.atlassian.com/time-wasting-at-work-infographic.
3Anna Codrea-Rado. “Open-Plan Offices Make Employees Less Productive, Less Happy, and More Likely to Get Sick.” Quartz, May 21, 2013. http://qz.com/85400/moving-to-open-plan-offices-makes-employees-less-productive-less-happy-and-more-likely-to-get-sick/.
4Gensler. “2013 U.S. Workplace Survey.” Gensler.com. Accessed August 25, 2016. http://www.gensler.com/uploads/documents/2013_US_Workplace_Survey_07_15_2013.pdf.
5Statistic Brain. “Employee Theft Statistics.” Statisticbrain.com, September 7, 2015. http://www.statisticbrain.com/employee-theft-statistics/.
6Adam Vaccaro. “Your Office’s Fridge-Raiders Are Stealing Much More Than Food.” Inc.com, April 7, 2014. http://www.inc.com/adam-vaccaro/workplace-lunch-thieves.html.
7Hajo Adam and Adam D. Galinsky. “Enclothed Cognition.” Journal of Experimental Social Psychology 48, no. 4 (July 2012): 918-25. doi:10.1016/j.jesp.2012.02.008.
8Glassdoor Team. “Top 20 Employee Benefits & Perks.” Glassdoor.com (blog), February 3, 2016. https://www.glassdoor.com/blog/top-20-employee-benefits-perks.
9Matt Richtel. “Housecleaning, Then Dinner? Silicon Valley Perks Come Home.” New York Times, October 19, 2012. http://www.nytimes.com/2012/10/20/us/in-silicon-valley-perks-now-begin-at-home.html.
10Adam Jones. “The Spies in the Cellar Are Now Sidling Up to Your Desk.” Financial Times, December 28, 2014. http://www.ft.com/cms/s/0/9412d776-89b4-11e4-8daa-00144feabdc0.html#axzz4IMrGp6Bj.
CHAPTER 5
1Ben Decker and Kelly Decker. “The Top Ten Best (and Worst) Communicators of 2015.” Decker Communications (blog), December 16, 2015. https://decker.com/blog/the-top-ten-best-and-worst-communicators-of-2015/.
2Brian O’Keefe. “The Man Who’s Reinventing Walmart.” Fortune, June 4, 2015. http://fortune.com/2015/06/04/walmart-ceo-doug-mcmillon/.
3Sam Walton. “10 Rules for Building a Business.” Walmart.com. Accessed August 27, 2016. http://corporate.walmart.com/our-story/history/10-rules-for-building-a-business.
4Amy Cuddy. “Your Body Language Shapes Who You Are.” TED.com, June 2012. https://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are?language=en.
5Patryk Welowski and Kasia Welowski. “How Micro Expressions Predict Success: Patryk & Kasia Wezowski at TEDx UHasselt Salon.” TEDxTalks video, November 13, 2013. http://tedxtalks.ted.com/video/How-Micro-Expressions-Predict-S.
6Skills You Need. “Body Language, Posture and Proximity.” Skillsyouneed.com. Accessed August 27, 2016. http://www.skillsyouneed.com/ips/body-language.html.
7Lucy Kellaway. “Time to Get Stoked by the Year’s Worst Corporate Guff.” Financial Times, January 3, 2016. http://www.ft.com/cms/s/0/a989fc5c-aa4b-11e5-9700-2b669a5aeb83.html#axzz4IXz6u1OT.
8Fran Alston. “Decline in Grammatical and Writing Skills of the New Generation Due to Techspeak.” CNN iReport, March 25, 2014. http://ireport.cnn.com/docs/DOC-1112008.
9Paul Gil. “The Top 30 Internet Terms for Beginners, 2016.” About.com Tech, June 5, 2016. http://netforbeginners.about.com/od/internetlanguage/tp/the-top-internet-terms-for-beginners.htm.
10John Medina. “The Brain Cannot Multitask.” Brain Rules blog, March 16, 2008. http://brainrules.blogspot.com/2008/03/brain-cannot-multitask_16.html.
11Ryan Weaver. “Multitasking Isn’t Possible, So Stop Hurting Your Own Productivity by Attempting It.” Techvibes, January 31, 2014.
CHAPTER 6
1Barry Siskind. “Marketing: Technology vs Face-to-Face.” Salesgravy.com. Accessed August 28, 2016. https://www.salesgravy.com/sales-articles/insurance/marketing-technology-vs-face-to-face.html.
2Teddy Wayne. “At the Tone, Leave a What?” New York Times, June 14, 2014. http://www.nytimes.com/2014/06/15/fashion/millennials-shy-away-from-voice-mail.html.
3Jenna Wortham. “Pass the Word: The Phone Call Is Back.” New York Times, September 20, 2014. http://bits.blogs.nytimes.com/2014/09/20/pass-the-word-the-phone-call-is-back/.
4Verena Von Pfetten. “Read This Story Without Distraction (Can You?).” New York Times, April 29, 2016. http://www.nytimes.com/2016/05/01/fashion/monotasking-drop-everything-and-read-this-story.html.
5Sarah Radicati and Justin Levenstein. “Email Statistics Report, 2013-2017.” Radicati.com PDF, April 2013. http://www.radicati.com/.
6Alina Tugend. “What to Think About Before You Hit ‘Send.’” NYTimes.com, April 20, 2012. http://www.nytimes.com/2012/04/21/your-money/what-to-think-about-before-you-hit-send.html?_r=0.
7“Distracted Driving.” Centers for Disease Control and Prevention, March 7, 2016. http://www.cdc.gov/motorvehiclesafety/Distracted_Driving/index.html.
CHAPTER 7
1Statista. “Social Networks—Statistics & Facts.” Statista.com. Accessed August 30, 2016. https://www.statista.com/topics/1164/social-networks/.
2Jeffrey Rosen. “The Web Means the End of Forgetting.” New York Times, July 24, 2010. http://www.nytimes.com/2010/07/25/magazine/25privacy-t2.html.
3Mark Fahey. “Facebook Costs Trillions in Wasted Productivity.” CNBC.com. February 4, 2016. http://www.cnbc.com/2016/02/04/facebook-turns-12--trillions-in-time-wasted.html.
4Dorie Clark. “How to Repair a Damaged Online Reputation.” Huffingtonpost.com, April 21, 2015. http://www.huffingtonpost.com/dorie-clark/how-to-repair-a-damaged-o_b_811000.html.
5Ryan Holmes. “5 Lessons from U.S. Airways’ Social Media Scandal (Column).” Marketingmag.ca, April 22, 2014. http://www.marketingmag.ca/advertising/5-lessons-from-us-airways%E2%80%99-social-media-scandal-column-108394.
6Scott Stratten. Social Currency in Social Media. Performed by Scott Stratten. YouTube.com, June 3, 2009. https://youtu.be/MjsOwr_whHc.
7Kevan Lee. “Infographic: How Often Should You Post on Social Media?” Digital image. Sumall.com, February 25, 2015. https://blog.bufferapp.com/how-often-post-social-media.
8Daniel Bean. “11 Brutal Reminders That You Can and Will Get Fired for What You Post on Facebook.” Yahoo.com, May 6, 2014. https://www.yahoo.com/tech/11-brutal-reminders-that-you-can-and-will-get-fired-for-84931050659.html.
9Marketing Charts. “18-24-Year-Olds on Facebook Report an Average of 649 Friends, Up from 510 Last Year.” Marketingcharts.com, March 10, 2014. http://www.marketingcharts.com/online/18-24-year-olds-on-facebook-report-an-average-of-649-friends-up-from-510-last-year-41233/.
10Rachel Dicker. “You Only Have Four Real Friends on Facebook, Study Says.” U.S. News & World Report, January 29, 2016. http://www.usnews.com/news/articles/2016-01-29/only-four-facebook-friends-are-your-real-friends.
11Statista. “LinkedIn: Number of Users.” Statista.com. Accessed August 30, 2016. http://www.statista.com/statistics/274050/quarterly-numbers-of-linkedin-members/.
12Susie Poppick. “10 Social Media Blunders That Cost a Millennial a Job.” Time.com, September 5, 2014. http://time.com/money/3019899/10-facebook-twitter-mistakes-lost-job-millennials-viral/.
13Chris Brogan. “My Twitter Presence.” Chrisbrogan.com, August 12, 2010. http://chrisbrogan.com/my-twitter-presence/.
CHAPTER 8
1Kevin D. O’Gorman. “Dimensions of Hospitality: Exploring Ancient and Classical Origins.” In Hospitality: A Social Lens, 17-32. Advances in Tourism Research. Amsterdam: Elsevier, 2007. http://www.academia.edu/279771/Dimensions_of_Hospitality_Exploring_Ancient_Origins.
2Christina Ohly Evans. “Jorge Pérez’s Dining Boltholes.” Howtospendit.ft.com, July 29, 2016. http://howtospendit.ft.com/food/110513-jorge-prezs-dining-boltholes.
> 3Simon De Burton. “Richie Nanda’s Dining Boltholes.” Howtospendit.ft.com, July 10, 2015. http://howtospendit.ft.com/food/87421-richie-nandas-dining-boltholes.
4Adam Bryant. “Walt Bettinger of Charles Schwab: You’ve Got to Open Up to Move Up.” New York Times, February 4, 2016. http://www.nytimes.com/2016/02/07/business/walt-bettinger-of-charles-schwab-youve-got-to-open-up-to-move-up.html.
CHAPTER 9
1Institute of Masters of Wine. “Institute of Masters of Wine Partners with Wine in Moderation.” Mastersofwine.org, April 21, 2016. http://www.mastersofwine.org/en/news/index.cfm/id/E6377FCE-7418-4F83-9C5B24E8A98F3B84.
2Jancis Robinson. “Masters of Wine.” Financial Times, September 13, 2013. http://www.ft.com/cms/s/2/c92eb238-1a05-11e3-93e8-00144feab7de.html.
CHAPTER 10
1“The Evolution of Work Study: The Changing Nature of the Global Workplace.” Publication. ADP Research Institute, 2016. http://www.adp.com/tools-and-resources/adp-research-institute/research-and-trends/research-item-detail.aspx?id=DF55E8A7-906A-4E81-A941-E886886BC9B2.
2Dan Schawbel. “Ten Workplace Trends You’ll See in 2016.” Forbes, November 1, 2015. http://www.forbes.com/sites/danschawbel/2015/11/01/10-workplace-trends-for-2016/#e60b31f222c1.
3Jacob Morgan. “The Future of Work Is About Flexibility, Autonomy, and Customization.” Forbes, September 22, 2015. http://www.forbes.com/sites/jacobmorgan/2015/09/22/the-future-of-work-is-about-flexibility-autonomy-and-customization/#794bd3e32d59.
4Gwen Moran. “What Work Will Look Like in 2025.” Fast Company, May 19, 2015. https://www.fastcompany.com/3046332/the-new-rules-of-work/what-work-will-look-like-in-2025.
5Jenny Awford. “Will Your Job Still Exist in 2025? New Report Warns 50 per Cent of Occupations Will Be Redundant in 11 Years Time.” Daily Mail, November 8, 2014. http://www.dailymail.co.uk/news/article-2826463/CBRE-report-warns-50-cent-occupations-redundant-20-years-time.html.
6Vicky Valet. “Overcoming Burnout: Five Ways to Get Back on Track at Work.” Forbes, June 23, 2015. http://www.forbes.com/sites/vickyvalet/2015/06/23/overcoming-burnout-five-ways-to-get-back-on-track-at-work/#5dcf7c1e491b.
7Willis Towers Watson. “Staying@Work™ Report: Employee Health and Business Success.” Willistowerswatson.com, March 10, 2016. https://www.willistowerswatson.com/en/insights/2016/03/stayingatwork-report-employee-health-and-business-success.
8Gloria Larson. “How to Future-Proof Your Career: Start with Hybrid Job Skills.” PreparedU: Careers. Bentley.edu, March 2, 2016. http://www.bentley.edu/prepared/Careers/all?page=7.
9Richard Newton. The End of Nice: How to Be Human in a World Run by Robots. Amazon Digital Services LLC, 2015. https://www.amazon.com/End-Nice-robots-Kindle-Single-ebook/dp/B00W1Y91VC.
10Anne Kingston. “Get Ready for Generation Z.” Maclean’s, July 15, 2014. http://www.macleans.ca/society/life/get-ready-for-generation-z/.
11Sparks & Honey. “Meet Generation Z: Forget Everything You Learned About Millennials.” Slideshare.net, June 17, 2014. http://www.slideshare.net/sparksandhoney/generation-z-final-june-17/56.
12The Huffington Post. “Health Benefits of Unplugging and Going Screen-Free This July 4.” Huffington Post blog, July 4, 2013. http://www.huffingtonpost.com/2013/07/04/health-benefits-ofunplugging_n_3528710.html.
13Rensselaer Polytechnic Institute (RPI). “Light from Self-Luminous Tablet Computers Can Affect Evening Melatonin, Delaying Sleep.” ScienceDaily. August 27, 2012. https://www.sciencedaily.com/releases/2012/08/120827094211.htm.
14Sophia Breene. “Why Everyone Should Unplug More Often.” Greatist, June 24, 2015. http://greatist.com/happiness/unplugging-social-media-email.
15Reboot. “About.” The National Day of Unplugging. Accessed August 31, 2016. http://nationaldayofunplugging.com/about-us/.
16International Center for Media & the Public Agenda. “About the World Unplugged.” The World UNPLUGGED blog. Accessed August 31, 2016. https://theworldunplugged.wordpress.com/about/.
17Mark Zuckerberg. “Mark Zuckerberg’s Facebook Page.” Facebook.com, January 3, 2016. https://www.facebook.com/zuck/posts/10102577175875681.
18George Washington and Richard Brookhiser. Rules of Civility: The 110 Precepts That Guided Our First President in War and Peace. New York: Free Press, 1997.
19Jonathan O’Callaghan. “Aggression Could Be Our Downfall: Survival of the Human Race Depends on Kindness and Co-operation, Says Stephen Hawking.” Daily Mail, February 19, 2015. http://www.dailymail.co.uk/sciencetech/article-2960508/Survival-human-race-depends-weeding-aggression-says-Stephen-Hawking.html.
index
The index that appeared in the print version of this title was intentionally removed from the eBook. Please use the search function on your eReading device for terms of interest. For your reference, the terms that appear in the print index are listed below
abbreviations
acronyms
activities, invitations to
after-hours drinks
afternoon tea
age differences
in dining practices
respecting
see also generation(s)
agility
Airbnb
airplane travel
“The All-Time Worst Interview Mistakes Job Candidates Have Made” (Vivian Giang)
Alston, Fran, on techspeak
American style of eating
Angelou, Maya, on what people remember
apologies
appearance
for job interviews
in professional presence
when telecommuting
Apple
Aristotle, on greatness
Armstrong, Robert
attention span
“At the Tone, Leave a What?” (Teddy Wayne)
attitude(s)
changing
for future success
hiring for
negative
positive
and professional presence
of team members
authenticity
automobile transportation
autonomy
Awford, Jenny
baby boomers
and brain drain
communication preferences of
and telephone communication
Bean, Dan
behavior
disrespectful
in restaurants, see also business dining
sexist
see also business behavior
benefits
choices of
company culture’s influence on use of
unused
Bennett, Milton J.
Bettinger, Walt, on business dining
Bezos, Jeff, on personal brand
bias, unconscious
bicycle travel
big data
Blodget, Henry, on Steve Jobs
blogs
frequency of postings on
in job search
video
Bluford, Guion
body language, see nonverbal communication
Boston financial and equity
brain drain
Brain Rules (John Medina)
brand(s)
company
employees as ambassadors for
personal, see also professional presence
reputation repair and management for
Branson, Richard
as communicator
setbacks encountered by
breakfast meetings
Breene, Sophie, on social media
Brogan, Chris, on Twitter
Buffett, Warren
as communicator
on reputation
burnout
business behavior
and benefits choices
for business meetings
in cubicle areas
every day manners in
and new workplace realities
with open offices
and organizational structure
on teams
and workspace arrangements
on your first day
business communication
conversational skills for
eye contact in
importance of
listening skills for
nonverbal cues in
speaking skills for
on teams
when telecommuting
business dining
challenging situations in
crystal etiquette in
dos and don’ts for
first impressions in
and hospitality as part of business
host and guest roles in
international customs for
invitations for
napkin etiquette for
seating and conversation in
significance of
silverware etiquette in
toasting in
using phones when
venue for
see also entertaining clients
business meetings, see meetings
bus travel
Camus, Albert, on generosity towards future
Capital One
“The Captain’s Table” column
Care 2
career, future-proofing, see workplace trends
carpools
cell phones
Challenger, John A.
on brain drain
on online missteps
Chen, Martin, on future occupations
choice
civility
and burnout
as its own reward
in precarious situations
respect as foundation of
when giving difficult messages
civility training
Clarke, Dorrie, on adding online content
coffee meetings
collaboration
as predominant workplace concept
via intranet
videoconferencing for
colleagues, social events with
common areas
communication
in business, see business communication
cultural differences in
face-to-face
in future workplace
nonverbal, see nonverbal communication
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