Super Pumped : The Battle for Uber (9780393652253)
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Stassinopoulos, Agapi, 228
Stassinopoulos, Elli, 228
Stassinopoulos, Konstantinos, 228
Stitch Fix, 285–86, 335
St. Louis, Missouri, 117–18
Strategic Services Group (SSG), 202, 257–58, 259
Stripe, 92n, 196
StumbleUpon, 41, 42–43
StyleSeat, 49
Substance, 26
Sugar, Ronald, 332
Sullivan, Joe, 165, 167–75, 178, 187, 226n, 247, 258, 258–59, 311, 329, 335–37
Sun Tzu, 189
Sweeney, Matt, 59, 184
Swisher, Kara, 177
Sydney, Australia, 84–85
Syria, 205
Sze, David, 74
Tahoe, California, 8
Taiwan, 139
Target, 189–90
TaskRabbit, 9
Tavel, Sarah, 283, 294
Taxi Magic, 78
TechCrunch, 55, 58, 59, 63
Techmeme, 55
TED Conference, Long Beach Performing Arts Center, 98
Tellme Networks, 92, 92n, 93, 94
Tencent, 147–48
Terranea Resort, 176, 179
Tesla, 4, 199, 233
Texas, 115
Texas Pacific Group (TPG), 277–78, 313, 321–22, 323
TextNow, 146
Thailand, 195
Thain, John, 327
Thrun, Sebastian, 183
Time, 121
Todd, Michael, 28, 31
TPG Capital, 99–101, 157
Transport Workers Union, 204
Treasury Department, 34
Trebek, Alex, 275n
Trism, 39
T. Rowe Price, 97
Trujillo, David, 101, 313
Trump, Donald J., 168, 205
administration of, 129n
business advisory council and, 203, 204, 210–12, 221, 224, 254
election of, 199, 200–203, 207
Muslim ban and, 205–6, 210–11
TSA, 206
Tumblr, 93
Tusk, Bradley, 269n
Tusk Ventures, 269
Twitter, 5, 57, 60, 74, 89, 128, 134, 226, 283, 290, 314
#deleteUber campaign and, 205–12
IPO of, 97
SREs at, 215
Trump’s election and, 199–201
Uber, 9, 115, 201, 224
“180 days of change,” 331
all-hands meeting at, 274–81, 282
background check policy of, 115
belligerence of, 119
board of directors at, 254, 271–72, 274–80, 283–84, 287–88, 298–99, 304, 309–12, 314, 321–27
Champion’s mindset at, 219
charm offensive by, 119–31, 156
company values at, 133–36, 219, 226n, 332
company-wide retreats, 3, 4, 5–7, 8
competitiveness of, 138–39
compliance division of, 124
culture at, 132–39, 194–96, 226n, 254, 277, 280
#deleteUber campaign and, 254
diversity study and (see Holder Report)
ELT at, 309–11
empire building at, 140–52
employees and, 83–84, 194–95, 247–48, 274–82
expansion of, 122, 140–52
flaw in company charter, 289–90
fraud and, 144–47
fundraising and, 91, 92–101
GM’s have free reign in, 124–25
Google and, 105–10
growth of, 111–18
headquarters of, xiii, xiv, xvi, xix, 83, 95, 122, 131, 144, 146, 149, 151–52, 157, 159, 167, 189, 224, 244
Holder Report and, 226n, 254, 256, 266, 269–81, 283, 296, 299, 341
HR at, 135–36, 216–17, 219–20
image problem of, 235–40
local lobbying campaigns by, 115–16
Lyft and, 186–89, 257–58
MBA grads at, 132–33
Milan office of, 113–14
Muslim ban protests and, 206–7
Otto and, 233–35
in Portland, Oregon, xi–xvii, xviii
potential for scale, 64
the press and, 119–31, 242–53, 254–55, 261–62, 273, 279–80, 295, 300, 304–6, 307, 313–14, 325, 332, 332n, 336, 339–40. See also specific publications
reputation of, 150, 150n, 195–96, 221, 235–40, 254, 263, 279, 285–86
self-driving cars and, 151, 176–85, 233–35, 234, 254–56, 333, 338–39
series B round of venture financing, 288
series C round of venture financing, 98
sexual harassment at, 213–22, 220n
site reliability engineers at, 215–16
spreading footprint of, 83
strengths of, 14
Uber (continued)
taxis and, 112–14, 140–41
Trump’s election and, 201–3
valuation of, xix, 284, 286–87, 294, 326, 331
viral growth of, 84–87
War Room at, 151
winning formula to expansion, 89–90
“X to the x” celebration, 1–8, 242
Uber Advanced Technologies Center, 184
UberCab, 49, 50, 54, 57–60. See also Uber
becomes Uber, 63
rollout of, 59–63
Uber Cap Bill, 116, 116n
Uber Eats, 338
Uberettos, 3, 3n, 7, 10
UberPeople.net, 248
“Uberpool,” 120
“Uber Super Duper,” 184
UberX, xv, 82–83, 87, 112, 114, 227, 244, 245, 250–51
UCLA, 20–22
University of California, Berkeley, 107
University of Florida at Gainesville, 66–67
University of Pennsylvania, 214–15
University of Texas at Austin, 67
Urmson, Chris, 110
US Department of Justice, 247
US Postal Service, 231n
Utah, 246
VanderZanden, Travis, 188
Vanity Fair, 126, 163n, 230
VentureBeat, 55
Violation of Terms of Service (VTOS)
playbook, 246
Virgin America, 93
Vishria, Eric, 283, 294
“Vision Fund,” 317–18
Von Furstenberg, Diane, 307–8
Voytek, Bradley, 136
Wahlberg, Mark, 286n
Wall Street Journal, 55, 131, 199, 332
Walmart, 115
The Walt Disney Company, 23
Washington, DC, 84, 144
Waverly Inn, 126–28
Waymo, 233–35, 236, 255–56, 338–39
Webvan, 26
WeChat, 147–48
Weiner, Mark, 115
Weinstein, Harvey, 241
Wellington Capital Group, 300
Wells Fargo, 33
West, Tony, 332, 335–36
Westchester, New York, 93, 94
WeWork, 4
WhatsApp, 257, 295, 303
Whetstone, Rachel, 6, 224–25, 237, 239, 240, 252, 260, 262, 337
Whitman, Meg, 311–13, 311n, 314, 319, 320, 321, 322–25
W Hotel, 79
Wickr, 258
Wilson Sonsini Goodrich & Rosati, 100
Windows, 37
Winfrey, Oprah, 193–94, 227
WIRED, 9, 26, 333
Wolf, Charlie, 67
Wolff, Michael, 128, 129, 129n
Woodside, California, 64
“Workation,” 187–88
World Economic Forum, 31
Wozniak, Steve “Woz,” 39
Wuhan, China, 142
Xchange leasing program, 218–19
Xi Jinping, 141
Xooglers, 182
XS, 7
“X to the x” celebration, 1–8, 242
Yadav, Shiv Kumar, 149–50
Yarnell, Arizona, 213
Yoo, Salle, 124, 244–45, 310
You, Angie, 32, 264
YouTube, 96, 199
Yucaipa Companies, 23
Zalanick, Travis, 129n
Zappos, 92n
Zillow, 65
Zimmer, John, 85, 86, 88–89, 120, 132, 186, 187, 188, 189, 211
Zimride, 85–86
Zuckerberg, Mark, 9, 21–22, 34, 45, 74, 121, 165, 171, 199
China and, 140, 202
influence of, 77, 77n
purchases Instagram, 96–97
Sandberg and, 239n
warns Kalanick to keep an eye on Sidecar, 86
Zynga, 77