In the President's Secret Service

by Ronald Kessler

  “He does not look comfortable in front of a microphone,” an agent who was on his detail says. “With us, he doesn’t talk like that, doesn’t sound like that. He’s funny as hell. Incredible sense of humor, and he’ll joke around. He’s two different personalities.”

  Agents loved to run with Bush—code-named Trailblazer—and chop wood with him. The agency tried to assign its best runners to his detail so they could keep up with him. Because of bad knees, Bush later gave up running and took up biking, which he often did at the Secret Service training facility in Laurel, Maryland.

  “He had this group of agents that were kind of jocks that he liked to associate with on the detail,” an agent says. “The guy is in phenomenal shape. He had guys on his detail that would push him, and they’d feed off each other. It was funny, though, because when he was diagnosed with bad knees and he switched to mountain bikes from running, he was out of control on that mountain bike. He would go too fast, and he’d have a wreck. He would just go full out on a trail, hit a log, and go flying off the bike. And he’d get off, dust himself off, and hop right back on and do it again.”

  “You pretty much knew that you’re not supposed to pass him when biking,” another agent says. “He’s supposed to be in front. I was there when Lance Armstrong was at the ranch. The president was actually trying to compete with Lance Armstrong, to keep up with him. And I think Lance let him win.”

  If agents thought highly of Bush, it was nothing compared to their feelings about his wife. “Laura has the undying admiration of almost every agent,” an agent says. “I’ve never ever heard a negative thing about Laura Bush. Nothing. Everybody loves her to death and respects the hell out of her.”

  An agent who was assigned to the Bushes one Christmas remembers how caring Laura—code-named Tempo—is. She talked to him for thirty minutes and seemed apologetic about having to take him away from his family during Christmas.

  “With Laura, what you see on TV is what you get in person,” another agent says. “She’s always smiling, and she actually gave my mother a compliment, which I’ll never forget. We were invited to the White House Christmas party, and my mother actually studied the type of dresses that Laura Bush wears and tried to get something similar. She walked in, and after my mother was announced by a military escort, Mrs. Bush called her by her first name and said, ‘Boy you look absolutely lovely this evening.’ My mother was on cloud nine.”

  As an example of Laura’s positive approach to life, when Teresa Heinz Kerry said just before the 2004 election, “I don’t know that she’s [Laura’s] ever had a real job,” Laura brushed it off. After Heinz—who dropped the name Kerry after the election—apologized, Laura told reporters there was no need for her to do so.

  “I know how tough it is, and actually I know those trick questions,” she said.

  At the dinner table that night in the pale green family dining room, Laura took the same positive approach. As a butler passed cheese and chicken enchiladas, daughters Jenna and Barbara Bush expressed outrage at Teresa’s comment. Typically, Jenna was the most vocal.

  “You know, Mom, she put down every woman who raised their children,” Jenna said. “She was saying that’s not a real job. That was what was so bad about it. Not that she forgot you had a teaching job, but that she was putting down raising children.”

  As Pamela Nelson, a high school friend of Laura’s from Midland, selected an enchilada from a platter offered by a butler, Laura talked about how easy it was for words to be twisted and taken out of context.

  “You know that comment, ‘Bring them on,’” Laura said, referring to Bush’s July 2003 statement challenging those who would attack American forces in Iraq. “It had so many political repercussions. Everything can be used a million times against you.”

  “This has to be the meanest campaign ever,” Nelson said, referring to the 2004 reelection campaign.

  “No, the leaflets they dropped when Lincoln was running that disparaged him and his family were horrible,” Laura said. “People blame everything that happens on this office.”

  24

  Living on Borrowed Time

  WHEN THE SECRET Service proudly shows members of Congress its James J. Rowley Training Center, it wows them with supposedly unrehearsed feats that bring down the bad guys and save the lives of protectees. But those scenarios are secretly rehearsed.

  “Members of Congress were being escorted around the training complex, and we were doing building extraction scenarios with the protectee,” an agent who was there recalls. “We would be trying to move the VP out of a hotel. Say there’s a fire in the hotel, or there’s an explosion outside. We want to get him down into the motorcade and out of the area and move him to a secure location.”

  On this particular morning when members of Congress were due to visit, “Everything changed,” the agent says. “Everything was rehearsed, everything was put together, and we’re like, ‘Why are we doing rehearsed scenarios? We should be doing practical scenarios and real training exercises.’”

  The agents were told, “Well, there’s a congressional tour coming through.”

  Normally, in a training exercise, “The bad guy can kill the agent,” the agent says. “You don’t know. You could see the agent get killed, you could see two agents stumble over each other down a stairwell, things could happen. If you’re putting on training that’s effective, it is a practical exercise in the sense that you let it run through to its end. But when the congressional tour came through, we did it as we had rehearsed to do it,” the agent says. In real training, “You never rehearse something like that.”

  The practiced scenario did the trick, impressing the senators and representatives who watched. “They watched an attack on a principal and saw how agents responded, how the shift goes to the protectee, how the CAT team deploys, but they didn’t know that they spent the last couple days rehearsing that scenario.”

  According to another current agent, the same thing happened when the Secret Service opened the Rowley center to a group of visiting U.S. Attorneys. Prior to their visit, the agents had rehearsed scenarios for two hours.

  That is not the way it’s supposed to happen.

  “You know what the setting is, that the president will give a speech,” former Secret Service deputy director Danny Spriggs says. “They are not told what will happen. They don’t know if an attack will come, where it will come from, or what it will be.”

  When asked about the practice of rehearsing supposedly spontaneous scenarios, Ed Donovan, a Secret Service spokesman, did not respond.

  At the Rowley center, the Secret Service also likes to impress members of Congress with agents’ marksmanship. But what the agency doesn’t tell Congress is how agents are outgunned because the Secret Service continues to use the outdated Heckler & Koch MP5 submachine gun. In contrast, the army and other federal law enforcement agencies have switched to the newer and more powerful Colt M4 carbine.

  While a counterassault team travels with the president and is armed with the SR-16—similar to the M4—other agents on a protective detail also need to be ready to repel an attack. Many of those agents are equipped with the MP5. In addition, all agents are armed with a SIG Sauer P229 pistol with the barrel modified to accommodate a .357 round instead of the standard smaller nine-millimeter round.

  “The service, you would think, would be on the leading edge when it comes to weapons, and they’re just not,” says a current agent. “They’re still carrying MP5 submachine guns,” developed in the 1960s. “Guys from State Department are out there carrying M4s, which is a weapon that soldiers in Iraq and Afghanistan are carrying.” Developed in the 1990s, it is “much more powerful. It has better range and better armor-piercing capabilities,” the agent adds.

  The army uses the M4 as its main weapon. The FBI trains agents to use both the MP5 and the M4. Even the Amtrak Police Department is equipped with the M4.

  “You’re going to be getting attacked with AK-47 assault rifles, you’re going to be g
etting attacked with M4s,” an agent says. “We want to be able to match or better whoever’s attacking us. You want to get the same range or better. The problem is, if you’re getting a shootout in a motorcade, with the MP5, you’re shooting a pistol with a submachine gun round—you’re basically shooting a pistol round. You don’t want your rounds falling short and not even able to reach out to the bad guy. And that’s essentially what you’ve got going on with the weapons they have now.”

  In fact, he says, “The nine-millimeter round fired by the MP5 does not even penetrate the most basic type of body armor available to the general public.”

  “I laugh every time I go to training and we do motorcade attack scenarios,” another agent on a major protective detail says. “Our so-called attackers use the AK-47 as their weapon. When there is an attack and the bad guys open up with the AK-47s, it is deafening. You feel like you’re being ambushed in the Middle East. Then the Secret Service shift fires back with MP5s. By comparison, it sounds like little cap guns.”

  In contrast to the M4, the MP5 used by the Secret Service does not have night-vision capability or mounted flashlights. Flashlights help agents identify a target at night, illuminate a dark room, and could be used to distract an enemy. By temporarily blinding assailants, they could give an agent an advantage in a confrontation.

  “Without the ability to see at night, we are at a grave disadvantage,” an agent says. “It is shameful and embarrassing that we do not have such basic equipment to even put us at a level playing field against any possible assassins.”

  In fact, in one night-training scenario at Beltsville, agents almost had a “blue-on-blue” incident because shift agents could not tell if the CAT team members bounding through the woods were good guys or bad guys. To identify themselves to other agents, CAT members wear a device called a firefly, which emits a blip of light. But it can only be seen through night-vision goggles or scopes mounted on weapons. Some of the agents later said they almost unloaded their blanks on the CAT team thinking they were the attacking force.

  Agents constantly raise the need for improved weapons with the brass, but management dismisses their concerns.

  “There are guys who are out there trying to campaign to upgrade to the M4,” an agent says, “but we have these people entrenched at headquarters who have actually come out and said the M4 is a weapon of war; it’s not a weapon of protection. It’s an excuse because they don’t want to spend the money to buy new weapons.”

  When asked why their weapons do not have night vision and flashlights, supervisors say the Secret Service needs to take “baby steps” before it gets to that point, meaning it would cost too much to upgrade agents’ weapons. When one considers that the United States has been spending twelve billion dollars a month to fund military personnel and the procurement of the most advanced weapons in Iraq—not to mention $787 billion for the stimulus package—the fact that Secret Service management is hesitant to provide agents with the best equipment to repel an attack on the president is mind-boggling.

  Agents say the Secret Service is still fixated on the idea that a lone gunman will pull off the next assassination, reflecting what one agent calls an “old-school mentality.” Not enough emphasis is placed on the possibility of a full-scale terrorist attack or an attack with an improvised explosive device (IED), they say.

  “Let’s look at IEDs now, look at things that are a real threat,” an agent on one of the two major details says. “Take a look at the boys in Iraq and see what they’re dealing with every day and see how that threat’s going to come home to us. Not the lone gunman with the .45 caliber sitting up in the second floor window as the motorcade rolls by. That limousine is going to withstand a .45 round when it hits the glass.”

  Nor is enough attention being paid to the possibility of attacks by suicide bombers.

  “How can the Secret Service not train for suicide bombers when Benazir Bhutto was killed standing in her limo by a suicide bomber?” another agent says. “How can you not see that that’s the kind of thing you ought to focus on? Not the guy with a .45 caliber standing on his rooftop two streets over. Let’s worry about real threats that are threats today.”

  According to a third agent, a new Secret Service directive does address the threat of suicide bombers but is vague and says agents should try to talk to them.

  “If I see somebody in ninety-degree heat coming with a winter jacket on, and I see he’s sweating and he’s nervous, I’m going to draw down on him, and he’s not going to get any closer,” the agent says. “You know if I start talking to him, somebody’s going to die right away. I’m not talking to anybody. I’m going home to my family at night.”

  The tendency to cut corners extends to protecting Bill and Hillary Clinton at their home in Chappaqua, New York. Chappaqua is a picturesque hamlet that recalls towns of the 1950s. Its tiny downtown center is full of mom-and-pop stores where owners greet customers by name. Here among the rolling wooded hills thirty-five miles north of Manhattan, Bill and Hillary Clinton bought a five-bedroom Dutch Colonial home for $1.7 million in 1999.

  The nine thousand residents of this Westchester County town adhere to an unofficial code of conduct: When you drive past the white house on Old House Lane, don’t rubberneck, slow down, or pull over to the side of the road. While Chappaqua residents may be impressed by the Secret Service agents guarding the property, the security fence does not totally surround it. As one looks at the house from the front, intruders from the adjoining property can walk right in. While they would trip alarms, they would have a head start on gaining access. At any given time, at least six agents are detailed to the house, plus two from the New York field office. But the house is outfitted with only two pivoting surveillance cameras that frequently go on the blink.

  At Secret Service headquarters, the computer system that plugs into the intelligence community’s classified information on threats is limited in scope and technologically primitive. Agents say they typically learn more about overseas threats by watching CNN, Fox News, or MSNBC than from briefings by their own intelligence agents.

  Until recently, the Secret Service even scrimped on cell phones, supplying agents with huge, obsolete cell phones and refurbished Motorola pagers that would not work near the White House. They have since been replaced by BlackBerrys. The agency’s radio communications that connect to agents’ earpieces often will not transmit through brick walls.

  Citing innovations at the Rowley training center, an agent proudly mentions during a tour of the facility that agents are trained with a newly acquired “shoot/don’t shoot” computer program that scores them on whether they have made the right decision on when to fire. Yet when writing The Bureau: The Secret History of the FBI, I operated such a program at the FBI’s training center at Quantico, Virginia, back in 2002.

  While the Secret Service scrimps on equipment needed to save lives, it wastes agents’ time by requiring them to engage in needless record-keeping using software out of the 1970s. Every two weeks, agents must submit a printout with the hours they worked each day. An attendance clerk then retypes the data into the payroll system. At the end of the month, agents are required to compute manually the number of regular hours and overtime hours they worked for each specific protectee and the number of hours they traveled or worked out of town. They then enter the data into an antiquated computer program.

  While the Secret Service has an ombudsman to whom problems can be submitted, agents call the position a joke. “The ombudsman is buddies with the person you’re complaining about, or he went into training with them, and it’s a good ol’ boy system,” an agent on one of the major details says.

  Because of the serial deficiencies and corner cutting, “I think we’re on borrowed time, personally,” a current agent says. “I really think it’s just a matter of time before an assassination occurs.”

  25

  Turquoise and Twinkle

  WHEN IT CAME to protecting Jenna and Barbara Bush, the Secret Service had its hands
full. Back when Bush was reelected governor of Texas, “The next morning after the inauguration, they had a breakfast for friends and family,” Laura’s friend Anne Stewart says. “George was sitting on a chair at a podium. He looked like he was about to fall off of it. I mean, his eyes kept closing.”

  Bush gave a short speech.

  “Thank God for the person who invented caffeine, because I really needed the coffee this morning,” he said. “I also have something to say about the person who coined the word ‘curfew’ Unfortunately, my girls do not know the meaning of the word ‘curfew’”

  Later, Anne Stewart asked Laura what he meant.

  “The girls did not show up after the inauguration party,” Laura said. “At two-thirty in the morning, I heard him frantically punching buttons calling all of their friends, finding out where they were. Finally, he tracked down one of the girls. He said, ‘I don’t care if it’s my inauguration. Get your booties home.’”

  “They were partying and having a great time,” Stewart said. “They thought, ‘Dad won’t mind. It’s his inauguration as governor.’”

  Recognizing how a presidential race would infringe on their family life, Laura later said she was “somewhat reluctant initially” about a presidential campaign. “I knew it would be hard to see someone I loved criticized,” she said. Laura knew that a run for the presidency and a possible win would mean giving up even more of their family’s privacy than when Bush was governor of Texas. Simply taking a walk or dropping in at a drugstore would require heavy security precautions.

  The twins, especially Jenna, were opposed. They wanted to be normal teenagers. The thought of being different, singled out because they were in the White House, made them cringe.

  When Bush became president, Barbara—code-named Turquoise—went off to Yale, and Jenna—code-named Twinkle—went to the University of Texas, and they both made good grades. But on May 29, 2001, Austin police officer Clay Crabb was dispatched to Chuy’s restaurant after manager Mia Lawrence called 911 at ten thirty-four P.M. Crabb later wrote in his report that when he arrived at the restaurant on Barton Springs Road, Lawrence told him the subject of her call was a blonde wearing a pink halter top who was seated in the bar area with her back to the wall.