In the Line of Fire: How to Handle Tough Questions... When It Counts
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"you," power of
Q&A techniques See also challenging questions, reasons for asking,; challenging questions, confronting
See also interviews
martial arts analogy
Quayle, Dan
debate with Lloyd Bentsen
Topspin
presidential debate with Al Gore in October 1992
force versus force
questions See challenging questions See Q&A techniques
questions about questions
dangers of
R
Rafsky, Bob
raised hands
in Q&A sessions
reactions to challenging questions
Buffer technique
contentiousness
defensiveness
Double Buffer technique
effect on audience perception
evasiveness
Key Words Buffer technique
paraphrasing
Triple Fail-Safe
"you," power of
Reagan, Ronald
debate with Walter Mondale
Topspin
impact of presidential debates
recognizing the questioner
control in group settings
red flag issues See universal issues in tough questions.
refuting accusations
repeating the question
dangers in asking for
reasons not to
Republican National Convention (RNC)
2004
responding to questions
obligation for
restating the question
versus paraphrasing
retaking the floor
control in group settings
RNC (Republican National Convention)
2004
role model
Norman Schwarzkopf as
Rollins, Ed
Roman Columns analogy (key issues in questions)
and paraphrasing
Rudman, Warren
S
Saturday Night Live (s/b ital) (television program)
Schieffer, Bob
presidential debate between George W. Bush and John F. Kerry
presidential debates between George W. Bush and John F. Kerry
Schwarzkopf, Norman
as role model
press conferences
self-control
importance of
Sensei Ittosai
Simon, Greg
NAFTA debate between Al Gore and H. Ross Perot
importance of preparation0
Simpson, Carole
obscuring key issues in questions
town hall debate between George H. Bush, Bill Clinton, and H. Ross Perot
skipping answers
danger of
sound bites
speculative questions
handling
split screens
in presidential debates between George W. Bush and John F. Kerry
statement questions
paraphrasing
strategic information See confidentiality
sub-vocalization
in active listening
succinct answers
importance of
Sun Tzu
The Art of War
T
tangential questions See also irrelevant questions,
handling
The Atlantic Monthly
The Bob Newhart Show
defensive reaction to questions
loss of control example
The Last Samurai
The New York Times
interview with President George W. Bush
themes of 2004 presidential election campaign
Thurmond, Strom
Trent Lott's statement about
time management
importance of
of Q&A sessions
timing systems
in presidential debates between George W. Bush and John F. Kerry
Topspin
earning
George W. Bush example
importance of
John Kerry's debates with George W. Bush
Lloyd Bentsen example
Michael Dukakis example
Norman Schwarzkopf example
Ronald Reagan example
tough questions See challenging questions, reasons for asking
Trewhitt, Henry
debate between Ronald Reagan and Walter Mondale
Topspin
Triple Fail-Safe (control measures summary)
truthfulness See honesty, importance of.
U
understanding the question
importance of
universal issues in tough questions
unknown answers to questions
handling
V
verbalization See also paraphrasing
importance of
visual listening See body language, importance of
W
Wallace, Mike
WIIFY See also Topspin
WIIFY ("What's in it for you?")
Woodruff, Judy
debate between Lloyd Bentsen and Dan Quayle
Topspin
Y
Yards After Catch analogy
active listening
yielding the floor
control in group settings
Yin and Yang
"you"
power of
Z
Zen master analogy (active listening)
Table of Contents
Copyright
Early Praise for In the Line of Fire
About the Author
INTRODUCTION: Agility Versus Force
Challenging Questions
Martial Arts
Effective Management Perceived
Baptism Under Fire
Chapter 1. The Critical Dynamics of Q&A
Defensive, Evasive, or Contentious
Presenter Behavior/Audience Perception
Chapter 2. Effective Management Implemented
Worst Case Scenario
Maximum Control in Groups
The Q&A Cycle
How to Lose Your Audience in Five Seconds Flat
Chapter 3. You're Not Listening!
Chapter 4. Active Listening (Martial Art: Concentration)
The Roman Column
Sub-vocalization
Visual Listening
…You Still Don't Understand
Yards After Catch
Chapter 5. Retake the Floor (Martial Art: Self-Defense)
Paraphrase
Challenging Questions
The Buffer
Key Words
The Double Buffer
The Power of "You"
The Triple Fail-Safe
Chapter 6. Provide the Answer (Martial Art: Balance)
Quid Pro Quo
Manage the Answer
Anticipate
Recognize the Universal Issues
How to Handle Special Questions
Guilty as Charged Questions
Point B and WIIFY
Topspin
Media Sound Bites
Chapter 7. Topspin in Action (Martial Art: Agility)
Michael Dukakis Misses a Free Kick
The Evolution of George W. Bush
Lloyd Bentsen Topspins
Ronald Reagan Topspins
Chapter 8. Preparation (Martial Art: Discipline)
Lessons Learned
Chapter 9. The Art of War (Martial Art: Self-Control)
The Art of Agility
Force: 1992
Agility: 1996
Agility and Force: 2000
Agility and Force: 2004
The Critical Impact of Debates
Lessons Learned
Chapter 10. The Role Model
Complete Control
Endnotes
Introduction
Acknowledgments
Index